On average, 50% of B2B invoices in the US are paid late, and 8% are written off.
Although 1000s of collectors spend a lot of hours on collection calls and emails, they do not get the desired results. This is because they do not have the essential skill to prepare for a collections call.
As a collector, how do you plan to beat these odds and get the maximum benefit from your collection calls with a high-risk customer?
Well, worry no more! This beginner course will help you understand how to leverage negotiation skills in your collection calls to accelerate cash flow without straining your customer relationships.
Key Takeaways:
- How to prepare for a collection’s call
- Identifying collection goals and trade-offs
- Understanding customer invoices and payment behavior
- Defining (BATNA) best alternative to negotiated agreements
BONUS: Get exclusive access to industry expert blogs and downloadable assets on successful collections call negotiation techniques!
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