Collection Negotiations: Fundamental Skill Test

Take this 5-minute quick assessment on the foundations of collection negotiation to analyze your customer-management and collection strategy and modify your approach accordingly.

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lessonOverview

Do you know that by 2023, the US bankruptcy rate is predicted to reach a 10-year high? But how does it impact your company? The number of write-offs and past-due debts is going to rise by at least 30%.

Re-evaluate your customer management and collection strategy with this quick 5-minute assessment on the fundamentals of collection negotiation and modify your approach accordingly.

Score more than 70% to earn a certificate.

instructor

name	title	image	description
ROBERT SHULTZ	Founder, Quote to Cash Solution		Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.

recommendation

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	Collection Call Negotiations Collections Prioritization	Effective Collection Call Negotiation Techniques	Watch this tutorial to understand the pros and cons of different collector's behaviors, negotiation styles, and approaches.	https://academy.highako.com/effective-collection-call-negotiation-techniques	120 Mins
	Collection Call Negotiations Collections Prioritization	Win-Win Collections Call Negotiation: Strategies & Benefits	With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers.	https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits	120 Mins
	Collection Call Negotiations Collections Prioritization	Handling Deceptive Customers During Collections Call Negotiation	Watch this tutorial that gives you a hands-on guide on how to handle deceptive or overly aggressive customers during a collections call negotiation.	https://academy.highako.com/handling-deceptive-customers-during-collections-call-negotiation	90 Mins

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Collection Negotiations: Fundamental Skill Test

Take this 5-minute quick assessment on the foundations of collection negotiation to analyze your customer-management and collection strategy and modify your approach accordingly.

About this course