Collections and Negotiations 101
Courses for collection teams on best collection call practices, handling customer objections, debt recovery skills, settlement tactics, and 21 other skills to maintain customer relationships and increase payment efficiency.
Negotiations 101 for Collectors
Watch this beginner’s tutorial to understand how to proactively prepare for collection call negotiations by deciding your goals, trade-off, and alternative strategies while anticipating your customers' behavior.
FREE
70 Mins
Debt Collection Calling & Negotiation Training
Understand the ABCs of speaking and negotiation skills that you could use to ensure maximum ROI from each of your collection calls. This improve your debt collection skills
$109
120 Mins
Effective Collection Calls Listening Best Practices
Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.
$79
30 Mins
Negotiation Strategies to Deal with Difficult Customers
Learn how both verbal skills and writing may be more critical to the final settlement outcome than the information itself.
FREE
60 Mins
Handling Deceptive Customers During Collections Call Negotiation
Watch this tutorial that gives you a hands-on-guide on how to handle deceptive or overly aggressive customers during a collections call negotiation.
$129
120 Mins
Win-Win Collections Call Negotiation: Strategies & Benefits
With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers.
$109
120 Mins
Effective Collection Call Negotiation Techniques
Watch this tutorial to understand the pros and cons of different collector's behaviors, negotiations styles and approaches.
$109
120 Mins