Collector's Exclusive Guide to Effective Negotiations Strategies & Techniques
Explore these courses on collections that cover the various strategies and techniques of negotiations and drive the maximum ROI from delinquent accounts.
Negotiations 101 for Collectors
Watch this beginner’s tutorial to understand how to proactively prepare for collection call negotiations by deciding your goals, trade-off, and alternative strategies while anticipating your customers' behavior.
FREE
70 Mins
Handling Deceptive Customers During Collections Call Negotiation
Watch this tutorial that gives you a hands-on-guide on how to handle deceptive or overly aggressive customers during a collections call negotiation.
$129
120 Mins
Effective Collection Calls Listening Best Practices
Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.
$79
30 Mins