A Checklist For Your Deduction & Dispute Resolution Processes
Tackling deductions requires that you be thorough and systematic. Use this checklist to make sure you're covering all the bases in the most efficient manner.
For details on each of these processes, please see the related articles below.
| 13-Point Deductions Checklist | ||
| Yes | No | Process in Place? |
| Classify Disputes and Deductions By Type at the Earliest Opportunity | ||
| Establish specific workflow processes for the resolution of each type of deduction or dispute | ||
| Prioritize deduction handling | ||
| Set parameters for resolution cycle times and escalate issues not resolved within parameters | ||
| Routinely write-off small balances | ||
| Automate the workflow | ||
| Attach images to the transaction | ||
| Facilitate collaboration by sharing the dispute resolution file | ||
| Clearly communicate with your customers what they need to do to ensure deductions and disputes are addressed in a timely manner | ||
| Maintain up-to-date details on pricing and sales promotions | ||
| Establish an efficient returns procedure | ||
| Keep close tabs on key metrics | ||
| Perform customer profitability analysis | ||
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