By aligning order-to-cash (O2C) initiatives with those of the enterprise, you improve your chances of approval and eventual success. This chart provides insights into the issues CFOs are interested in achieving on an enterprise-wide basis for those looking to realize the digital transformation of their credit organizations.

Source: CFO Signals: 2Q 2021, CFO Program, Deloitte LLP -- 131 (95%) out of 138 CFOs answered this survey where some respondents selected more than one option.

Technology/systems upgrades, Process efficiency/redesign, People/organization transformation, and Finance capability upgrades are all directly applicable to the order-to-cash process. In the case of Strategy/model/offering shift and Growth/integration/divestiture; enterprise initiatives in these areas will necessarily place burdens on the O2C process and therefore are a good argument for O2C digital transformation initiatives.