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- Lesson Overview
- Transcript
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What is the most important skill for debt collectors? Communication? Not, really!
It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.
Altogether, it helps you collect better while keeping your customers happy.
So, how do you become an active listener?
This course will help you understand, what are the key listening qualities the collectors should have.
Coming Soon
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Effective Collection Calls Listening Best Practices
Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.

About this Course
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