Handling Deceptive Customers: Fundamental Skill Test

Take this 5-minute quick assessment on the foundations of how to handle a deceptive customer during a collections call and modify your approach accordingly.

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lessonOverview

In this economic downturn as a collector, how well are you handling deceptive customers?

It is essential to follow all recommended procedures while making a collection call to avoid aggravating your customer.

Take this 5-min quiz to evaluate your collection strategy on how well you can handle a deceptive customer during a collections call.

Score more than 70% to earn a certificate.

instructor

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ROBERT SHULTZ	Founder, Quote to Cash Solution		Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.

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