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Handling Deceptive Customers: Fundamental Skill Test
Collection Call Negotiations
Take this 5-minute quick assessment on the foundations of how to handle a deceptive customer during a collections call and modify your approach accordingly.
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  • Lesson Overview

In this economic downturn as a collector, how well are you handling deceptive customers?

It is essential to follow all recommended procedures while making a collection call to avoid aggravating your customer.

Take this 5-min quiz to evaluate your collection strategy on how well you can handle a deceptive customer during a collections call.

Score more than 70% to earn a certificate.

Instructor
ROBERT SHULTZ · Founder, Quote to Cash Solution
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
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Handling Deceptive Customers: Fundamental Skill Test

Take this 5-minute quick assessment on the foundations of how to handle a deceptive customer during a collections call and modify your approach accordingly.

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About this course

promoImage
description
lessonOverview

In this economic downturn as a collector, how well are you handling deceptive customers?

It is essential to follow all recommended procedures while making a collection call to avoid aggravating your customer.

Take this 5-min quiz to evaluate your collection strategy on how well you can handle a deceptive customer during a collections call.

Score more than 70% to earn a certificate.
   
instructor
name title image description
ROBERT SHULTZ Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration

Collection Call Negotiations

Collections Prioritization

 Effective Collection Call Negotiation Techniques Watch this tutorial to understand the pros and cons of different collector's behaviors, negotiation styles, and approaches. https://academy.highako.com/effective-collection-call-negotiation-techniques 120 Mins

Collection Call Negotiations

Collections Prioritization

 Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Mins

Collection Call Negotiations

Collections Prioritization

 Handling Deceptive Customers During Collections Call Negotiation Watch this tutorial that gives you a hands-on guide on how to handle deceptive or overly aggressive customers during a collections call negotiation. https://academy.highako.com/handling-deceptive-customers-during-collections-call-negotiation 90 Mins

 

About this course

promoImage
description
lessonOverview

In this economic downturn as a collector, how well are you handling deceptive customers?

It is essential to follow all recommended procedures while making a collection call to avoid aggravating your customer.

Take this 5-min quiz to evaluate your collection strategy on how well you can handle a deceptive customer during a collections call.

Score more than 70% to earn a certificate.
   
instructor
name title image description
ROBERT SHULTZ Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration

Collection Call Negotiations

Collections Prioritization

 Effective Collection Call Negotiation Techniques Watch this tutorial to understand the pros and cons of different collector's behaviors, negotiation styles, and approaches. https://academy.highako.com/effective-collection-call-negotiation-techniques 120 Mins

Collection Call Negotiations

Collections Prioritization

 Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Mins

Collection Call Negotiations

Collections Prioritization

 Handling Deceptive Customers During Collections Call Negotiation Watch this tutorial that gives you a hands-on guide on how to handle deceptive or overly aggressive customers during a collections call negotiation. https://academy.highako.com/handling-deceptive-customers-during-collections-call-negotiation 90 Mins