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HighRadius Collections Product Training for XPO

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About this course

promoImage
description
lessonOverview

The HighRadius Collections End User Training aims to provide the XPO users with the skills that they need to efficiently and comfortably use the HighRadius Collections solution. The course will be used to train the XPO users specifically on HighRadius user interface and screens, and focuses on activities, which they need to perform on a day-to-day basis, such as sending correspondences and making calls. Along with the common scenarios, the course also describes user journeys focused around specific roles, such as the Resolver.

Curriculum

  • Collections User Journey Workflows
  • XPO Collection_ User Journey
  • How to Review Your Collections Worklist.pdf
  • How to Setup Personalized Emails _ Review Auto Emails.pdf
  • UI Navigation
  • UserNavigation.pdf
  • How To Make Collections Call.pdf
  • Quiz ~ User Navigation
  • Collection Worklist Prioritization
  • XPO Collection _Worklist.pdf
  • Quiz ~ Worklist User Journey
  • Dunning
  • XPO Collection_ Email Correspondence.pdf
  • Quiz ~ Email User Journey
  • Collection Calls
  • XPO Collection Call.pdf
  • Quiz ~ Collections Call
  • Follow-up Actions
  • XPO CLS End User Training-Other follow-up actions.pdf
  • Quiz ~ Other Follow Up Actions
  • Escalations
  • XPO CLS End User Training - Internal Escalations.pdf
  • Quiz ~ Escalations and Disputes
  • Legal Actions
  • Legal Actions.pdf
  • Quiz ~ Legal Actions
  • Resolver User Role
  • XPO Collection_ Resolver Training.pdf
  • Admin user
  • Admin user.pdf
  • Quiz ~ Admin User
  • Integrated Receivables
  • XPO Integrated Receivables.pdf

About this course

promoImage
description
lessonOverview

The HighRadius Collections End User Training aims to provide the XPO users with the skills that they need to efficiently and comfortably use the HighRadius Collections solution. The course will be used to train the XPO users specifically on HighRadius user interface and screens, and focuses on activities, which they need to perform on a day-to-day basis, such as sending correspondences and making calls. Along with the common scenarios, the course also describes user journeys focused around specific roles, such as the Resolver.

Curriculum

  • Collections User Journey Workflows
  • XPO Collection_ User Journey
  • How to Review Your Collections Worklist.pdf
  • How to Setup Personalized Emails _ Review Auto Emails.pdf
  • UI Navigation
  • UserNavigation.pdf
  • How To Make Collections Call.pdf
  • Quiz ~ User Navigation
  • Collection Worklist Prioritization
  • XPO Collection _Worklist.pdf
  • Quiz ~ Worklist User Journey
  • Dunning
  • XPO Collection_ Email Correspondence.pdf
  • Quiz ~ Email User Journey
  • Collection Calls
  • XPO Collection Call.pdf
  • Quiz ~ Collections Call
  • Follow-up Actions
  • XPO CLS End User Training-Other follow-up actions.pdf
  • Quiz ~ Other Follow Up Actions
  • Escalations
  • XPO CLS End User Training - Internal Escalations.pdf
  • Quiz ~ Escalations and Disputes
  • Legal Actions
  • Legal Actions.pdf
  • Quiz ~ Legal Actions
  • Resolver User Role
  • XPO Collection_ Resolver Training.pdf
  • Admin user
  • Admin user.pdf
  • Quiz ~ Admin User
  • Integrated Receivables
  • XPO Integrated Receivables.pdf