ListServe Thread: Communication with Invoice Portals

Has anyone experienced their customers requiring the use of their invoice portal for submitting invoices and payment status inquiries rather than a direct email to their payables department helpdesk?

Natalie Simmons, Credit Collections Specialist, GMM Pfauder US Inc.

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I find we are inputting more and more invoices into customer portals.  Some portals are very difficult to work with and time consuming.  We are doing the job for them.  I currently have an issue with a customer’s portal that I am trying to get resolved and have had no response from the customer. 

Charmaine Lester, Credit Manager, Fusion Inc.

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Charmaine – Yes, that could be very frustrating to say the least. Can you get the salesperson involved? 

Pam Byk, Credit Risk Specialist XL Screw Corp.

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Pam – Wish I could, but most of these customers have their payable department outsourced overseas.  Emails are the only form of communication. I do include the buyers so they are aware of the issue, and most times they jump in and help. It just takes time to get issues resolved.

Charmaine Lester, Credit Manager, Fusion Inc.

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Pam – Wish I could, but most of these customers have their payable department outsourced overseas.  Emails are the only form of communication. I do include the buyers so they are aware of the issue, and most times they jump in and help. It just takes time to get issues resolved.

Charmaine Lester, Credit Manager, Fusion Inc.

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We have had accounts that are now requesting we not only use their portals for payment inquiries but to also enter in invoices. So, they are basically trying to get companies to do the work for them in terms of submitting invoices. This is mostly on larger accounts. I have also noticed more accounts using single use credit cards and payment services such as Bill.Com to remit payments. 

Carlos Anderson, Credit Manager, Kravet Inc