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Effective Collection Calls Listening Best Practices
Collection Call Negotiations
Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.
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  • Lesson Overview
  • Transcript
  • Resources
  • Discuss

What is the most important skill for debt collectors? Communication? Not, really!

It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.

Altogether, it helps you collect better while keeping your customers happy.

So, how do you become an active listener?

This course will help you understand, what are the key listening qualities the collectors should have.

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Instructor
Editor · www.highako.com
"Highako.com is a video-first microlearning platform trusted by over 10,000+ Credit and Collections professionals.
Drive skill growth with role-specific, expert video lessons.
Measure practical expertise through hands-on assessments.
Connect and collaborate with the largest credit community and get access to ready-to-use templates."
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Effective Collection Calls Listening Best Practices

Course 3 of 7 in Collections and Negotiations 101

Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.

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About this Course

promoImage
description
lessonOverview

What is the most important skill for debt collectors? Communication? Not, really!

It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.

Altogether, it helps you collect better while keeping your customers happy.

So, how do you become an active listener?

This course will help you understand, what are the key listening qualities the collectors should have.
transcript

Coming Soon
resources Coming Soon
discuss Coming Soon
instructor
name title image description
Editor www.highako.com "Highako.com is a video-first microlearning platform trusted by over 10,000+ Credit and Collections professionals.
Drive skill growth with role-specific, expert video lessons.
Measure practical expertise through hands-on assessments.
Connect and collaborate with the largest credit community and get access to ready-to-use templates."
recommendation
image tag title description link duration
Collection Call Negotiations Debt Collection Calling and Negotiation Training Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. https://academy.highako.com/collection-calls-best-practices-course 120 Mins
Collection Call Negotiations Negotiations 101 for Collectors Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! https://academy.highako.com/collections-call-negotiation 90 Mins
tribe
widgetType Id components
topic collections-prioritization input

Curriculum30 Mins

  • Key Things to Remember While Making a Collection Call (~10 Mins)
  • Preview
    Basics of Collections Call Concept
  • A/R Collectors: Collections Calls Goals and Objectives
  • Decoding Slow Paying Customers' Behavior in a Collection Call
  • How to Leverage Listening Skills for Effective Collections (~10 Mins)
  • Introduction to Listening Skills and Concepts for A/R Collections
  • 4 Ways to Leverage Listening Skills for an Efficient Collections Process
  • Effective Listening Skills Facts and Fundamentals during a Collections Call
  • 8 Effective Listening Tips for Efficient Collections
  • Deterrents to Effective Listening and Ways to Tackle Them (~10 Mins)
  • 10 Deterrents to Effective Listening in a Collections Call
  • Self-Assessment Listening Skills Guide for Better Collections
  • Experts' Listening Skills Tips to Enhance Your Collections Process
  • Quick Quiz
  • Certificate and Feedback

About this Course

promoImage
description
lessonOverview

What is the most important skill for debt collectors? Communication? Not, really!

It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.

Altogether, it helps you collect better while keeping your customers happy.

So, how do you become an active listener?

This course will help you understand, what are the key listening qualities the collectors should have.
transcript

Coming Soon
resources Coming Soon
discuss Coming Soon
instructor
name title image description
Editor www.highako.com "Highako.com is a video-first microlearning platform trusted by over 10,000+ Credit and Collections professionals.
Drive skill growth with role-specific, expert video lessons.
Measure practical expertise through hands-on assessments.
Connect and collaborate with the largest credit community and get access to ready-to-use templates."
recommendation
image tag title description link duration
Collection Call Negotiations Debt Collection Calling and Negotiation Training Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. https://academy.highako.com/collection-calls-best-practices-course 120 Mins
Collection Call Negotiations Negotiations 101 for Collectors Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! https://academy.highako.com/collections-call-negotiation 90 Mins
tribe
widgetType Id components
topic collections-prioritization input

Curriculum30 Mins

  • Key Things to Remember While Making a Collection Call (~10 Mins)
  • Preview
    Basics of Collections Call Concept
  • A/R Collectors: Collections Calls Goals and Objectives
  • Decoding Slow Paying Customers' Behavior in a Collection Call
  • How to Leverage Listening Skills for Effective Collections (~10 Mins)
  • Introduction to Listening Skills and Concepts for A/R Collections
  • 4 Ways to Leverage Listening Skills for an Efficient Collections Process
  • Effective Listening Skills Facts and Fundamentals during a Collections Call
  • 8 Effective Listening Tips for Efficient Collections
  • Deterrents to Effective Listening and Ways to Tackle Them (~10 Mins)
  • 10 Deterrents to Effective Listening in a Collections Call
  • Self-Assessment Listening Skills Guide for Better Collections
  • Experts' Listening Skills Tips to Enhance Your Collections Process
  • Quick Quiz
  • Certificate and Feedback