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CREDIT SKILLCON '21
Hiring & Developing Top Credit Talent | Secrets Unlocked
Recruiting and Talent Management
Join our experts as they discuss the key strategies to attract the right talent and develop a roadmap for long-term growth in the credit department.
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  • Lesson Overview

I went to college to become a credit manager- said no one, ever. This is one of the biggest challenges faced by credit execs. It is incredibly hard to hire new credit department talent. Business credit and collections required specialized talents that are not even taught in business school. Despite this, some companies have figured out how to attract the best talent, resulting in best-in-class DSO and bad debt metrics.

So, what is the secret sauce when it comes to hiring and developing credit talent?

Join this panel discussion with experts Shamaria Smallis, Scott Taylor, and Dave Schmidt as they discuss topics including-

1. Finding and attracting the right talent for your credit and collections teams

2. Developing a roadmap for learning and development

3. Creating motivated teams and incentivizing your credit staff even on a tight budget

4. Overcoming workload negativity

Shamaria Smallis · Chief Of Staff, SPHR, Caine and Weiner
Shamaria is a strategic and innovative Executive/HR leader with over 25 years of progressive experience in the entertainment, banking/financial, aerospace, and manufacturing industries. She is recognized as a trusted advisor to the executive and leadership teams and has successfully built and led Human Resource teams that focused on the recruiting and retention of key talent that drives business return of people investment.
Scott Taylor · Director Of Product Development, Fiserv
Scott has been working in the commercial and consumer credit industry for over 3 decades, in 8 states and with 11 companies.  From Citibank, eBay/PayPal, Amazon, Wachovia, GE Capital, Providian, and now with FISERVE, he's practically seen it all. He has been interviewed hundreds of times and has interviewed, hired, and managed thousands of credit and collection people during his career. Scott will share his unique perspective, best practices, and extensive experience on how to identify, hire and retain top talent in the credit and collection industry. 
Hal Schaeffer · President of D and H Credit Services, Inc.
Hal Schaeffer, a nationally recognized bankruptcy preference expert, a boutique consultancy specializing in creating bankruptcy preference defenses for Plaintiffs and Defendants. He has worked in credit, banking, and cash flow for over 45 years. He has provided expert witness reports in over 865 bankruptcy preference cases, is court-approved, and has been certified as an Expert Witness in Bankruptcy Preferences by the National Association of Credit Management.
Dave Schmidt · Contributing Editor, Credit Today
Dave is an order-to-cash and SME risk expert with over 27 years of experience. He focuses on the order-to-cash side of the working capital coin applying his knowledge and expertise with receivables, credit, and collection best practices and technology to maximize clients' performance. Dave aims at providing insights into the small and medium enterprise (SME) community by delivering actionable intelligence solutions for clients to drive efficiency, manage risk and grow revenue.
CURRICULUM

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Hiring & Developing Top Credit Talent | Secrets Unlocked

Join our experts as they discuss the key strategies to attract the right talent and develop a roadmap for long-term growth in the credit department.

Course Overview 60 Mins (Show All)

About this course

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lessonOverview

I went to college to become a credit manager- said no one, ever. This is one of the biggest challenges faced by credit execs. It is incredibly hard to hire new credit department talent. Business credit and collections required specialized talents that are not even taught in business school. Despite this, some companies have figured out how to attract the best talent, resulting in best-in-class DSO and bad debt metrics.

So, what is the secret sauce when it comes to hiring and developing credit talent?

Join this panel discussion with experts Shamaria Smallis, Scott Taylor, and Dave Schmidt as they discuss topics including-

1. Finding and attracting the right talent for your credit and collections teams

2. Developing a roadmap for learning and development

3. Creating motivated teams and incentivizing your credit staff even on a tight budget

4. Overcoming workload negativity
instructor
name title image description
Shamaria Smallis Chief Of Staff, SPHR, Caine and Weiner Shamaria is a strategic and innovative Executive/HR leader with over 25 years of progressive experience in the entertainment, banking/financial, aerospace, and manufacturing industries. She is recognized as a trusted advisor to the executive and leadership teams and has successfully built and led Human Resource teams that focused on the recruiting and retention of key talent that drives business return of people investment.
Scott Taylor Director Of Product Development, Fiserv Scott has been working in the commercial and consumer credit industry for over 3 decades, in 8 states and with 11 companies.  From Citibank, eBay/PayPal, Amazon, Wachovia, GE Capital, Providian, and now with FISERVE, he's practically seen it all. He has been interviewed hundreds of times and has interviewed, hired, and managed thousands of credit and collection people during his career. Scott will share his unique perspective, best practices, and extensive experience on how to identify, hire and retain top talent in the credit and collection industry. 
Hal Schaeffer President of D and H Credit Services, Inc. Hal Schaeffer, a nationally recognized bankruptcy preference expert, a boutique consultancy specializing in creating bankruptcy preference defenses for Plaintiffs and Defendants. He has worked in credit, banking, and cash flow for over 45 years. He has provided expert witness reports in over 865 bankruptcy preference cases, is court-approved, and has been certified as an Expert Witness in Bankruptcy Preferences by the National Association of Credit Management.
Dave Schmidt Contributing Editor, Credit Today Dave is an order-to-cash and SME risk expert with over 27 years of experience. He focuses on the order-to-cash side of the working capital coin applying his knowledge and expertise with receivables, credit, and collection best practices and technology to maximize clients' performance. Dave aims at providing insights into the small and medium enterprise (SME) community by delivering actionable intelligence solutions for clients to drive efficiency, manage risk and grow revenue.
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