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O2C Soft Skills Masterclass: How to Stand Out from the Crowd

Discover 5 must-have soft skills that credit teams need in this new normal. Learn 7 essential work skills and 6 rules of networking at the workplace.

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About this course

promoImage
description
lessonOverview

“Will Artificial Intelligence replace my job as a credit and collections expert?”

One of the most common and feared questions in this digital transformation era. While automation is ready to take the world by storm, you can still beat it.

How?  With Soft Skills! 

As a credit and collections professional, you could be a master of all technical skills. However, to stand out and climb the career ladder, you need to display adaptability, time management, collaboration, conflict resolution, negotiation- just to name a few of the most essential skills!

In this video tutorial, you will learn:

1. 5 must-have soft-skills- Communication, Engagement, Teamwork, Problem-solving, Leadership

2. 7 work skills to make you more marketable- Collaboration, Adaptability, Critical thinking, Conflict resolution, Time management, and more

3. 6 rules of networking at work and its importance

4. Key skills hiring managers are looking for
instructor
name title image description
John Boyens Co-Founder and President of Boyens Group, Inc. John is the Co-Founder and President of Boyens Group, Inc. He is an expert in sales productivity and business strategist. He is also the author of two books: Creating a Productive Selling Zone® and Real-World Sales Strategies That Work. According to Selling Power magazine, he is one of the Top 100 Sales Enablement Consultants in 2020.
recommendation
image tag title description link duration
Recruiting and Talent Management Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues 60 Mins
Recruiting and Talent Management How to Effectively Manage Credit Department Stress This online credit manager's course that highlights how you could improve your credit team’s productivity through smart goals and stress management. https://academy.highako.com/credit-department-stress-management 120 Min
Collection Call Negotiations Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Min

Curriculum60 Mins

  • What is the Significance of Soft Skills in Credit & Collections (~ 5 Mins)
  • Preview
    Significance of Soft Skills 101
  • Top 5 Soft Skills Credit Employees Should Know (~ 3 Mins)
  • 5 Soft Skills Credit Employees Need Today
  • 7 Work Skills to Make You More Marketable (~ 2 Mins)
  • 7 Work Skills to Make You More Marketable
  • What Soft Skills are Credit Managers Looking for? (~ 10 Mins)
  • What Soft Skills are Credit Managers Looking for?
  • Importance of Soft Skills in the Workplace
  • 7 Most Valuable Soft Skills for Creditors (~ 30 Mins)
  • Communication Skills
  • Teamwork/Collaboration
  • Adaptability
  • Problem Solving
  • Analytical/Critical Thinking
  • Conflict Resolution
  • Time Management
  • Top 6 Rules for Business Networking for Creditors (~ 2 Mins)
  • 6 Rules for Networking at Workplace
  • Q&A : Open Discussion (~ 6 Mins)
  • Is it Appropriate to Ask the Same Question Multiple Times?
  • How to Handle Massive Amounts of Email?

About this course

promoImage
description
lessonOverview

“Will Artificial Intelligence replace my job as a credit and collections expert?”

One of the most common and feared questions in this digital transformation era. While automation is ready to take the world by storm, you can still beat it.

How?  With Soft Skills! 

As a credit and collections professional, you could be a master of all technical skills. However, to stand out and climb the career ladder, you need to display adaptability, time management, collaboration, conflict resolution, negotiation- just to name a few of the most essential skills!

In this video tutorial, you will learn:

1. 5 must-have soft-skills- Communication, Engagement, Teamwork, Problem-solving, Leadership

2. 7 work skills to make you more marketable- Collaboration, Adaptability, Critical thinking, Conflict resolution, Time management, and more

3. 6 rules of networking at work and its importance

4. Key skills hiring managers are looking for
instructor
name title image description
John Boyens Co-Founder and President of Boyens Group, Inc. John is the Co-Founder and President of Boyens Group, Inc. He is an expert in sales productivity and business strategist. He is also the author of two books: Creating a Productive Selling Zone® and Real-World Sales Strategies That Work. According to Selling Power magazine, he is one of the Top 100 Sales Enablement Consultants in 2020.
recommendation
image tag title description link duration
Recruiting and Talent Management Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues 60 Mins
Recruiting and Talent Management How to Effectively Manage Credit Department Stress This online credit manager's course that highlights how you could improve your credit team’s productivity through smart goals and stress management. https://academy.highako.com/credit-department-stress-management 120 Min
Collection Call Negotiations Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Min

Curriculum60 Mins

  • What is the Significance of Soft Skills in Credit & Collections (~ 5 Mins)
  • Preview
    Significance of Soft Skills 101
  • Top 5 Soft Skills Credit Employees Should Know (~ 3 Mins)
  • 5 Soft Skills Credit Employees Need Today
  • 7 Work Skills to Make You More Marketable (~ 2 Mins)
  • 7 Work Skills to Make You More Marketable
  • What Soft Skills are Credit Managers Looking for? (~ 10 Mins)
  • What Soft Skills are Credit Managers Looking for?
  • Importance of Soft Skills in the Workplace
  • 7 Most Valuable Soft Skills for Creditors (~ 30 Mins)
  • Communication Skills
  • Teamwork/Collaboration
  • Adaptability
  • Problem Solving
  • Analytical/Critical Thinking
  • Conflict Resolution
  • Time Management
  • Top 6 Rules for Business Networking for Creditors (~ 2 Mins)
  • 6 Rules for Networking at Workplace
  • Q&A : Open Discussion (~ 6 Mins)
  • Is it Appropriate to Ask the Same Question Multiple Times?
  • How to Handle Massive Amounts of Email?