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Politeness in Peril: 8 Ways to Reverse the Crisis of Civility

Politeness in Peril: 8 Ways to Reverse the Crisis of Civility?

By Merilee Kern, MBA

As global society becomes increasingly polarized and divided, cultural cordiality is in crisis. Without the learned ability for communicating effectively and respectfully with those whose opinions differ from our own, societal strife will continue to spur avoidable discord. This as digital media consumption in the modern world is severely exacerbating the issue.

 

So profound the problem, Milan Kordestani, author of the new book, “I'm Just Saying: A Guide to Maintaining Civil Discourse in an Increasingly Divided World,” is elevating the national conversation and taking this issue head-on. Below is a straightforward look at 8 distinct areas Kordestani believes are not just challenging but critically undermining, the art of maintaining courteous communication in a world struggling with the ability to listen—along with his tactical tips for constructive conversations through civil discourse.

 

  1. REFLECTION

 

The Challenge: So many of us today find ourselves overbooked and overwhelmed, leaving little time to explore why civil discourse has decayed in our lives. The importance of reflection in crafting civil discourse cannot be overstated. Without reflection, we have no way of understanding why we are engaging in discourse, nor can we reflect on our behavior during debates and discussions. Yet, reflection itself can be a challenging, time-consuming, and stressful process as we uncover harsh truths and accept criticisms about ourselves. 

 

The Resolution: Reflection is a process that takes time and conscious effort, and one’s biases and intentions become more apparent with reflection. It’s key to accept criticism as a part of growth and to reflect critically on one's own thoughts through meditation and contemplation. While examining the challenge of self-reflection and exploring the nature of bias, Plato’s “The Allegory of the Cave” can help us understand why we develop biases and how they affect our interactions. For example, we may begin a discussion with someone assuming they have no knowledge of a topic just because they lack a degree or career experience in that field. But, our own bias in that situation—just like in Plato’s cave—is causing us to disregard the valid ideas and knowledge that person has to share. Beyond Western stoicism, we can also apply Eastern philosophies to achieve optimal personal growth. One great way is to embrace the Japanese concept of kaizen, or continuous improvement, which can promote incremental growth and steady progress toward self-development goals. Zen Buddhism also offers clear and easily understandable approaches to silencing the world around you so you can aptly reflect, which is beneficial for reducing distraction while digging deeply into your motivations driving specific actions or beliefs.

 

  1. INTENTION

 

The Challenge: Much of the problem with discourse today revolves around our intent: are we engaging in conversation to share ideas, learn and benefit all parties, or are we just looking to score points and win no matter the cost? While individuals with poor intentions can obviously disrupt any reasonable conversation, even those with ambivalent and unclear intentions can be disruptive. Many people participate in discourse without being aware of their true intent, nor are they able to control their tone or content as their mood and intent change over the course of a discussion. Even more challenging, some actors deliberately mask their intent, taking control of discourse and manipulating its progression.

 

The Resolution: It can be hard to focus on positive discourse in a world where argumentativeness and ill intent are encouraged or even rewarded. Do this by always bringing positive purpose to your conversations with the goal of embracing others and to engage in a harmonious debate. Reflection is also needed to understand one’s intention, and, if our intention is ambiguous, it’s difficult to come to clearer conclusions. Work to discern and solidify your intention by reflecting on the various reasons why you are engaging in discourse in the first place. Ask yourself, “What is the most optimal outcome desired?” Discerning the intentions of others to curb intellectual dishonesty is also part of the process. This includes better understanding body language, facial expressions, and verbal cues that signal intent at the subconscious level. For example, if someone covers their mouth with their hand while listening to you, it might mean they are holding back something they want to express in the discussion. Here, you can consider pausing and asking the other person if they would like to interject before you continue speaking.


  1. TONE

 

The Challenge: We are all aware that we use different tones in different circumstances to impart meaning, but all too often, we fail to harness this tool to our benefit during discourse. With the wrong tone, even the best of intent becomes misunderstood, leading to confusion and concern. We are often challenged with maintaining a cordial and respectful tone in the face of criticism and argumentation. More than we would like, we lose control of our own tone, even as we struggle to understand the tone of those we speak with, leading to a spiral of unintended meanings and hurt feelings.

 

The Resolution: Tweaking the trifecta of tone, mood, and intention is a tool for better discourse. Learn to assess your own tone by paying close attention to how your speech affects others relative to volume, pace, inflections, and words chosen. Also, reflect on how your tone correlates with your mood and stress levels and endeavor to be more controlled and intentional no matter what your temperament at the time. You can also emulate the collaborative, desirable tone of some of your own favorite speakers and leaders who are professionally trained in the art. For example, try watching TED talks by notable experts, listening to how they use a controlled and deliberate tone to share knowledge about their industries and experiences.


  1. TRUST

 

The Challenge: While we face the challenge of discourse in our personal lives, we also live at a time when trust is at an all-time low—trust in the media to be unbiased and trust that our politicians or thought leaders speak for our collective societal benefit. We have lost faith in the quality of our public discourse and struggle to trust the intentions of our collaborators and even ourselves. The dichotomy of trust and faith is a key consideration, as each is necessary to regain trust in the process of civil discourse. This is mainly because each operates at a different social level, and the breakdown of our discourse is caused by both societal and personal pressures.

 

The Resolution: Amid the notion of secular faith and trust, there is ample evidence that we humans have a strong desire to embrace respectful dialogue. For example, there are numerous examples of racism and bigotry being overcome through discussion and shared experiences with oppressed minorities, showing that common ground can be achieved across any divide.  View both yourself and those you talk with as peers and equals on a path toward mutual understanding. You can do this by making a concerted effort to ensure your own biases and perceptions are not prompting you to interact differently with diverse parties. Also, beware challenges like imposter syndrome and untrustworthy participation that can undermine the process. Utilizing your own self-confidence to compensate for difficult collaboration is a powerful north star. You can also reward trust in others by opening up and practicing transparency and appropriately tempered frankness in your discussions. Doing so will make you a more effective and authentic discussant.


  1. ACTIVE LISTENING

 

The Challenge: Truly listening to others is difficult for anyone. It’s easy to hear others, but listening to them — actively, with attention, and with care — is increasingly rare and challenging in today’s world. We live at a time when our “Twitter fingers” are encouraged to respond as soon as possible without taking the time to truly listen to the perspective of others. Our fast-paced, media-oriented society has conditioned us to listen less, reducing our ability to empathize and connect with others. Even when we try to listen to the opinions of those who are different from us, we lack the tools to maintain attention and focus, and we struggle to show that we are attentively listening.

 

The Resolution: Simply “listening to others more” does not solve the problem of poor listening skills and discourse. Rather, growth is found through improving the quality of our listening. The real solution is active listening, as opposed to passive listening, along with a true dedication to being attentive during discourse. It’s best to listen rather than speak to foster respectful and productive discourse. If you find yourself talking with those who dominate the conversation, try pointing out the other speaker’s behavior in a calm but direct way, like calmly and politely saying, “I would appreciate it if I could make my point without interruption.” You can also show others that you are being attentive by reframing and summarizing their points to show you are hearing and thoughtfully considering their views. There are also alternative forms of active listening, which can include utilizing body language and technology to communicate with those who are differently abled or speak another language.

  1. FOCUS

 

The Challenge: We are constantly bombarded with new content, from social media to new technologies, all while trying to navigate our day-to-day challenges as we live in an increasingly diverse and divisive world. As more and more people experience anxiety and a sense of being overwhelmed, finding focus becomes a greater and greater challenge. It becomes increasingly difficult to stay focused during discourse, even the most civil discussions, and this lack of focus can bleed into important conversations no matter how hard we try. Specific mental tools and practices are needed to help maintain focus, as well as bring ourselves back into focus when we become distracted.

 

The Resolution: To help you master your own focus quickly and efficiently, you can draw from both Eastern traditions and the practices of leading American entrepreneurs to develop practical, real-world habits that support improved focus. For one, the concept of Ichigyo Zammai, a Japanese practice that hones your focus by simplifying your attention, can be helpful—especially when paired with Zen mindfulness and meditative practices. Doing so can help you take charge of your train of thought. Another helpful approach for staying focused through even the most convoluted or challenging discussions is to practice First Principles Thinking, following the lead of modern entrepreneurs and thought leaders, for which you constantly question processes in order to identify core problems and solutions.


  1. COMMON GROUND

 

The Challenge: Discourse is built on the meeting of minds as people of different backgrounds share knowledge for mutual benefit. But, this assumes that collaborators can find some shared connections that serve as the foundation for trust, allowing even contentious discussions to remain cordial. Unfortunately, the polarization of our politics and media has only encouraged us to fortify the social bubbles that we live in, putting less and less effort into hearing the opinions and perspectives of those who are different from us. As our society discourages empathy with those who are different, we have a harder and harder time finding common ground and maintaining respect for those with whom we debate.

 

The Resolution: The first step to finding common ground in civil discourse is accepting that others have different opinions and empathizing with their experiences and perspectives so that those opinions can be put into context. Find a human connection with anyone you are debating by being friendly and asking fun, personal questions to disarm and break down barriers between you. Another powerful tool for building connections and finding common ground is humor. Sharing a laugh can show mutual fears and aspirations, reduce tension, produce a sense of camaraderie, and lighten the mood. Also, endeavor to step outside your comfort zone and expand your social circle to include people of diverse backgrounds and experiences. Doing so can help you understand why an empathetic approach to discourse can bridge even the greatest gaps in perspective.

  1. MANAGING CONFLICT

 

The Challenge: Of course, civil discourse is a two-way street, and no matter how hard you may try, disrespect and hurtful language can occur. While we cannot control the behavior or ideas of others, it is possible to work with others to handle disagreements respectfully to avoid poor discourse. Our current public sphere of discourse, both in the real world and online, is haunted by trolls and others looking to sabotage meaningful dialogue. It is harder and harder to identify bad-faith actors and to separate them from legitimate critics. The challenge lies in being able to identify useful conflict and growing from those discussions while protecting yourself from dishonest or malicious speakers looking to hijack civil discourse.


The Resolution: There is a real difference in sharing conflicting perspectives with others for the purpose of growing and engaging in intentionally malicious discourse. The importance of embracing conflicting opinions and learning from collaborative conflict is not to be underestimated. Learn to accept and reflect on constructive criticism by asking others to corroborate and expand on judgments you’ve received and encourage the provision of substantiating facts. Also, refine perception skills to differentiate a valuable critique from belligerent expressions by examining the motivations of the other speaker. One way to identify bad faith actors, even as the conversation is occurring, is to listen to their tone and examine how their discussion positions shift over the course of the conversation. Inconsistency is a red flag. Also, strive to protect yourself from the double-edged sword of social media when looking through your feeds. Examine how the algorithms can create artificial bubbles, and open yourself up to embracing the differing opinions and ideas of individuals and groups that have new perspectives. A practical technique for resetting discourse that has deteriorated into outright conflict is to take a step back, disengage, assess your own tone, and remind yourself of your ultimate intention.  Doing so can help you model positive civil discourse and encourage the same from those around you.

With these insights, Kordestani seeks to instill a collective excitement to restore civil discourse and, with time, bring about a revolution of ideas built on respect and compassion for one another. Through personal reflection and acceptance of our flaws, we can begin the process of improving our discourse and sharing our ideas with the world more respectfully. 

For credit executives, these are principles that apply to the interactions you have with both internal and external constituents. Discussions with customers often involve touchy subjects such as credit limits and past due balances, which makes it extremely important that civil, open-minded discussions take place. This is just as true when dealing with fellow employees including those from other departments. The goal should be alignment, which overcomes people working at cross-purposes, and that cannot be truly achieved without civility and mutual respect.

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About the Author: Merilee Kern, MBA is an internationally-regarded brand strategist and analyst who reports on noteworthy industry change makers, movers, shakers and innovators across all B2B and B2C categories. This includes field experts and thought leaders, brands, products, services, destinations and events. Merilee is Founder, Executive Editor and Producer of “The Luxe List” as well as Host of the “Savvy Ventures” business TV show that airs nationally on FOX Business TV and Bloomberg TV and the “Savvy Living” lifestyle TV show that airs in New York, Los Angeles, San Francisco, Miami, Atlanta and other major markets on CBS, FOX and other top networks. As a prolific business and consumer trends, lifestyle and leisure industry voice of authority and tastemaker, she keeps her finger on the pulse of the marketplace in search of new and innovative must-haves and exemplary experiences at all price points, from the affordable to the extreme—also delving into the minds behind the brands. Her work reaches multi-millions worldwide via broadcast TV (her own shows and copious others on which she appears) as well as a myriad of print and online publications.

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About the author:

Kristin Alford is an Education & Marketing Specialist with NCS Credit. Over the last 14 years, Kristin has provided credit professionals with relevant industry news and educational resources. Since 1970, NCS Credit has been the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. Specializing in commercial collections, the preparation and filing of mechanic’s liens and a full-service UCC filing program, NCS Credit provides superior service and customized solutions to meet your needs.

 
 
Editor, Highako Academy
 

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