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I was really impressed with what I saw of Highako at Radiance. I plan on introducing highako.com to our 300 member team as a part of our training curriculum.
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Highako University is doing a great job of curating courses that address the needs of all credit professionals regardless of job responsibility - they even deliver ERP specific content. They are setting the standard for collections and A/R related training. The content of their courses is vast and is delivered by well-established experts in the field.
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From Bebop to Hip Hop- Managing Multi Generational Credit Teams 60 Mins

Course Overview

Introduction to Managing Multi Generational Credit and Collection Teams (~ 2 Mins)

Introduction to Managing Multi Generational Credit and Collection Teams

Preconceived Beliefs about Different Generations (~ 5 Mins)

Preconceived Believes about Different Generations

5 Tips to Managing Different Generations in the Workplace (~ 8 Mins)

5 Tips to Managing Different Generations in the Workplace

Introduction to Different Generations (~ 10 Mins)

Generational Overview

Strengths and Weaknesses of Different Generations

Core Values of Different Generations

Tips and Tricks to Hiring and Managing Multi Generational Credit and Collection Teams (~ 20 Mins)

How to Attract and Retain

An Ideal Environment for Every Generation

Tips to Managing Different Generations

Attractive Employee Benefits

Q and A (~ 10 Mins)

Closing Thoughts

Best Ideas and Advise You Heard

details

Introduction to Managing Multi Generational Credit and Collection Teams

Summary

Summary

47% People still believe that they need to improve their communication in order to manage an inclusive team. Watch this video tutorial as John Boyens gets started with how to manage a multi-generational team!