Use this handy checklist to help you construct well-written collection letters!
| Collection Letter Writing Tips | ||
| Pass | Fail | Item Being Checked |
| Make it clear to your customer what you want or need them to do when they have finished reading the correspondence. | ||
| Include all the relevant facts and any supporting documentation. | ||
| Avoid flowery words. Be as direct and specific as possible. | ||
| Keep sentences and paragraphs short. | ||
| Limit letters to one page. Try to limit e-mail messages to 100 words or less. | ||
| Avoid jargon Keep your message simple. | ||
| Keep your letter positive. Assume that the customer can and will pay the past due balance. | ||
| Consider adding a postscript to reinforce your message | ||
Source: Credit Today's Special Report, The Foundation of Your Future Cash Flow
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Credit Today's Checklists
Originally posted as a Tip of the Week, March 2014. Reviewed & Updated, 2017.
Editor · Highako Academy