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Understanding a foreign counterpart’s culture is a lot like peeling an onion, as you interpret behavior to reveal attitudes, which reflect norms, which are founded on values.
As a collection analyst, sometimes you might have to deal with overseas customers coming from diverse backgrounds and cultures having very different personalities and character traits.
Follow this free infographic template as it will help you become a successful cross-cultural negotiator and collect effectively.
Key Takeaways :
- How to deal with diverse overseas customer
- How to differentiate between collectivism and individualism
Instructor
Robert S. Shultz · Founder, Quote to Cash Solution
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions.
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[FREE] Infographic: 6 Critical Points to Consider in a Cross-Cultural Negotiation
Follow this free infographic & learn how to anticipate the behavior of multicultural customers to collect effectively.
About this course
| promoImage |
 |
| description |
| lessonOverview |
Understanding a foreign counterpart’s culture is a lot like peeling an onion, as you interpret behavior to reveal attitudes, which reflect norms, which are founded on values.
As a collection analyst, sometimes you might have to deal with overseas customers coming from diverse backgrounds and cultures having very different personalities and character traits.
Follow this free infographic template as it will help you become a successful cross-cultural negotiator and collect effectively.
Key Takeaways :
- How to deal with diverse overseas customer
- How to differentiate between collectivism and individualism
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
 |
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. |
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| recommendation |
| image |
tag |
title |
description |
link |
duration |
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A/R Manager |
Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues |
Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill. |
https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues |
60 Mins |
 |
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Effective Collaboration Skills for Credit Management |
Join this webinar to optimize your workflow processes by collaborating with cross-functional teams and make better credit-decision processes. |
https://academy.highako.com/effective-collaboration-skills-for-credit-management |
50 Min |
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The Small Business Reorganization Act: What it Means to the Credit Grantor |
Watch this tutorial to learn about the latest revisions made in SBRA and how to secure your receivables while dealing with small businesses. |
https://academy.highako.com/the-small-business-reorganization-act-what-it-means-to-the-credit-grantor?next=%2Fthe-small-business-reorganization-act-what-it-means-to-the-credit-grantor%2F816419 |
60 Min |
|
About this course
| promoImage |
|
| description |
| lessonOverview |
Understanding a foreign counterpart’s culture is a lot like peeling an onion, as you interpret behavior to reveal attitudes, which reflect norms, which are founded on values.
As a collection analyst, sometimes you might have to deal with overseas customers coming from diverse backgrounds and cultures having very different personalities and character traits.
Follow this free infographic template as it will help you become a successful cross-cultural negotiator and collect effectively.
Key Takeaways :
- How to deal with diverse overseas customer
- How to differentiate between collectivism and individualism
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
|
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. |
|
| recommendation |
| image |
tag |
title |
description |
link |
duration |
|
A/R Manager |
Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues |
Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill. |
https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues |
60 Mins |
|
A/R Manager |
Effective Collaboration Skills for Credit Management |
Join this webinar to optimize your workflow processes by collaborating with cross-functional teams and make better credit-decision processes. |
https://academy.highako.com/effective-collaboration-skills-for-credit-management |
50 Min |
|
Bankruptcy |
The Small Business Reorganization Act: What it Means to the Credit Grantor |
Watch this tutorial to learn about the latest revisions made in SBRA and how to secure your receivables while dealing with small businesses. |
https://academy.highako.com/the-small-business-reorganization-act-what-it-means-to-the-credit-grantor?next=%2Fthe-small-business-reorganization-act-what-it-means-to-the-credit-grantor%2F816419 |
60 Min |
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