Debt Collections Calling Certified

{"miniCertification":{"title":"Debt Collections Calling Certified","promo-image-title":"This online certification program is designed to help you gain the skills to handle deceptive customers and manage your behavior strategically during collections call negotiations.","short-description":"This online certification program is designed to help you gain the skills to handle deceptive customers and manage your behavior strategically during collections call negotiations.","promo-image":"","duration":"5","modules-count":"4","course-overview":{"description":"In a survey conducted on Credit Today, 20% of members said that managing collections will be their biggest concern in 2023!
How do you, as a collector, intend to overcome these obstacles and maximize the return on your collection calls?
This certification will help you gain the skills to handle deceptive customers and manage your behavior strategically during collections call negotiations.
With 25+ years of experience in commercial credit and collections, Robert Shultz and John Zimmer, will help you understand about the key listening qualities the collectors should have and how to collect better while keeping your customers happy.","instructors":[{"name":"Robert Shultz","title":"Founder, Quote to Cash Solutions(Q2C ) LLC","image":"https://7386813.fs1.hubspotusercontent-na1.net/hubfs/7386813/image%2071.svg"}],"course-worth-highlight":"","bulletpoints":[{"name":"Handle Deceptive and Aggressive Customers."},{"name":"Understand when your customers are making excuses, identify danger signals in the payment cycle, and handle irate customers."},{"name":"Ensure maximum ROI from each collection call."}],"whats-included":{"get-started-url":"get-started-url","modules-count":"4","checklist-count":"10","templates-count":"10 Role Play Scripts","quiz-count":"4","duration":"5"}},"curriculum-section":{"brochure_url":"https://resources.highako.com/hubfs/mini_certification_pages/Brochure-DEBT%20Collections.pdf","accordion-items":[{"accordion-title-text":"1. Effective Collection Calls Listening Best Practices [ 30 mins]","accordion-description-text":"1.1. Introduction to Listening Skills and Concepts for A/R Collections
1.2. 4 Ways to Leverage Listening Skills for an Efficient Collections Process
1.3. Effective Listening Skills Facts and Fundamentals during a Collections Call
1.4. 10 Tips for Effective Listening in Collections Negotiation
1.5. 8 Effective Listening Tips for Efficient Collections
1.6. 10 Deterrents to Effective Listening in a Collections Call
1.7. Self-Assessment Listening Skills Guide for Better Collections
1.8. Experts' Listening Skills Tips to Enhance Your Collections Process
1.9. Quiz #1"},{"accordion-title-text":"2. Handling Deceptive Customers During Collections Call Negotiation [60 mins]","accordion-description-text":"2.1. How a Win-Lose Collection Negotiation Creates Deception (6:00)
2.2. Impact of a Win-Win Collections Negotiation (7:00)
2.3. 5 Major Reasons that Drives Negotiators to Lie(7:00)
2.4. Collection Escalation: Notice of an Attorney Referral for Overdue Receivables (3:00)
2.5. 3 Ways How a Negotiator Could Get Away With a Lie (3:00)
2.6. 3 Red Flags to Look For in Deceptive Customers
2.7. 2 Red Flags to Look For in Deceptive Customers
2.8. Summary - Red Flags to Look for in Deceptive Customers
2.9. 9 Key Ways to Deal With Deceptive Customers in a Collections Call - Part 1
2.10. 9 Key Ways to Deal With Deceptive Customers in a Collections Call - Part 2
2.11. 9 Key Ways to Deal With Deceptive Customers in a Collections Call - Part 3
2.12. How to Respond to Insincerity or False Claims in Collections Negotiations
2.13. How to Handle Irate Customers During Collections Negotiation"},{"accordion-title-text":"3. Dealing with Aggressive or Reluctant Customers During Collections Negotiation [30 mins]","accordion-description-text":"3.1. How to Deal with Delaying or Evasive Tactics in Collections Negotiation
3.2. 2 Major Tips to Effective Settlement Negotiations
3.3. How to Deal with a Reluctant Customer - Part 1
3.4. How to Deal with a Reluctant Customer - Part 2
3.5. Template: Demand for Full Payment via Check to Customer's Finance Controller
3.6. Dealing With Aggressive Tactics During Collections Negotiation
3.7. 2 Stressful Tactics Used by Customers During Collections Negotiation
3.8. How to Deal with Unwarranted Threats During Collections Negotiation
3.9. How to Respond to Unreasonable Demands During Collections Negotiation
3.10 Quiz #2"},{"accordion-title-text":"4. Debt Collection Calling & Negotiation Training ( 15:00)","accordion-description-text":"4.1. How to Understand Collection Objections
4.2 The 4 Basic Types of Objections pt. 1
4.3. The 4 Basic Types of Objections pt. 2
4.4. 6 Steps to Preventing Collection Problems
4.5 10 Tips on Handling Irate Customers
4.6. 4 Danger Signs to Watch Out For In AR Collection Calls
4.7. How to Follow-up On Customer Collection Commitments
4.8. Quiz #3"},{"accordion-title-text":"5. Final Assessment [45 mins]","accordion-description-text":"5.1. Final Quiz
5.2. Certificate and Feedback"}]},"testimonial-section":{"promo-video-url":"https://play.vidyard.com/CRmM4h1FitJkVjeuRqkh5K.html","team-onboarding-url":"team-onboarding-url","testimonials":[{"testimonial-text":"I was really impressed with what I saw of Highako at Radiance. I plan to introduce this to our 300 member team as part of our training curriculum.","testimonial-author-img":"https://7386813.fs1.hubspotusercontent-na1.net/hubfs/7386813/Bill%20Lehmann.png","testimonial-author-name":"Bill Lehmann","testimonial-author-title":"Director, Credit, HPE"},{"testimonial-text":"Highako is doing a great job of curating courses on various critical job skills that address the needs of all credit and collection professionals.","testimonial-author-img":"https://7386813.fs1.hubspotusercontent-na1.net/hubfs/7386813/Development%20Team/1516691649873.jpeg","testimonial-author-name":"Disha Sawlani","testimonial-author-title":"Credit Risk Specialist, Acer Europe SA"}]},"managers-section":{"heading-part1":"Dear Credit Managers, ","heading-part2":" We Are Here For You!","description":"As a credit manager, it is your responsibility to ensure that your collection’s team is equipped with the skills to ensure maximum ROI from each collection call.","manager-section-image":"https://resources.highako.com/hubfs/mini_certification_pages/shutterstock_720924823%201.png","team-onboarding-url":"https://calendly.com/shelley-mishra/onboard-your-team","highlights":[{"highlight":"Deal With Deceptive, Aggressive or Reluctant Customers in a Collections Call."},{"highlight":"Respond to Unreasonable Demands During Collections Negotiation."},{"highlight":"Respond to Insincerity or False Claims in Collections Negotiations."},{"highlight":"Increase the ROI from each collection call."}]},"post-completion-section":{"heading-part1":"Share Your Achievement After ","heading-part2":"Completing the Course!","description":"Become an expert in financial statement analysis and broadcast your achievement to friends and colleagues to get the recognition you deserve.","certificate-image":"https://7386813.fs1.hubspotusercontent-na1.net/hubfs/7386813/mini_certification_pages/Debt%20collections%20new%20cert.png","email-url":"mailto:mike.yakiemchuk@highako.com?cc=rudrani.das@highradius.com&bcc=shelley.mishra@highradius.com&subject=Highako%20Support%3A%20Mini%20Certifications&body=Hi%2C%20%0AHave%20a%20look%20at%20the%20mini-certification%20https%3A%2F%2Facademy.highako.com%2Ffinancial-statement-analysis-mini-certification","public-link-url":"https://www.credly.com/org/highradius/badge/debt-collections-calling","download-certificate-url":"https://resources.highako.com/hubfs/mini_certification_pages/DCC_Cert.png","badge-image-url":"https://resources.highako.com/hubfs/mini_certification_pages/DCC_Badge.png"},"faq-section":{"title":"FAQs","accordion-items":[{"accordion-title-text":"Q. How does this course work?","accordion-description-text":"The course is 100% on-demand and fully self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory quiz questions and if you pass all these, you’ll earn the exclusive badge and get credit and collection laws certified."},{"accordion-title-text":"Q. How long will the course content take to complete?","accordion-description-text":"The course content, activities, and exams will take approximately 5 hours to complete."},{"accordion-title-text":"Q. What are the scoring marks for the quizzes?","accordion-description-text":"You need to score 80% in the Final Quiz, only then you will be able to earn the exclusive Skill Badge on Credit and Collections Laws"},{"accordion-title-text":"Q. How long will I have access to the course content?","accordion-description-text":"For life! One off-payment gives you unlimited access to all the course’s content forever and more."},{"accordion-title-text":"Q. You have completed watching the course and passed all the quizzes, how do you tell the world?","accordion-description-text":"Highako Certified Skill Badge is a great way to showcase your achievement to peers and potential employers by adding the skill badge to your LinkedIn profile. Follow the below steps: Step 1: Visit your academy profile page Step 2: Click on the 'Accept this Badge' Step 3: Sign up on Credly using your email address Step 4: Click on the 'Accept Badge' button Step 5: Share your Badge on Linkedin That’s it! You’re all set. Colleagues, prospective employers, recruiters, etc. will now be able to see your new skill badge."}]}}}