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Effective Collection Calls Listening Best Practices
Watch this tutorial to learn how to become an active listener by understanding the key listening qualities a collector should have.
About this Course
| promoImage |
.png) |
| description |
| lessonOverview |
What is the most important skill for debt collectors? Communication? Not, really!
It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.
Altogether, it helps you collect better while keeping your customers happy.
So, how do you become an active listener?
This course will help you understand, what are the key listening qualities the collectors should have.
|
| transcript |
Coming Soon
|
| resources |
Coming Soon |
| discuss |
Coming Soon |
|
| instructor |
| name |
title |
image |
description |
| Editor |
www.highako.com |
 |
"Highako.com is a video-first microlearning platform trusted by over 10,000+ Credit and Collections professionals.
Drive skill growth with role-specific, expert video lessons.
Measure practical expertise through hands-on assessments.
Connect and collaborate with the largest credit community and get access to ready-to-use templates." |
|
| recommendation |
| image |
tag |
title |
description |
link |
duration |
 |
Collection Call Negotiations |
Debt Collection Calling and Negotiation Training |
Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. |
https://academy.highako.com/collection-calls-best-practices-course |
120 Mins |
 |
Collection Call Negotiations |
Negotiations 101 for Collectors |
Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! |
https://academy.highako.com/collections-call-negotiation |
90 Mins |
|
| tribe |
| widgetType |
Id |
components |
| topic |
collections-prioritization |
input |
|
Curriculum30 Mins
-
Key Things to Remember While Making a Collection Call (~10 Mins)
-
Preview
Basics of Collections Call Concept
-
A/R Collectors: Collections Calls Goals and Objectives
-
Decoding Slow Paying Customers' Behavior in a Collection Call
-
How to Leverage Listening Skills for Effective Collections (~10 Mins)
-
Introduction to Listening Skills and Concepts for A/R Collections
-
4 Ways to Leverage Listening Skills for an Efficient Collections Process
-
Effective Listening Skills Facts and Fundamentals during a Collections Call
-
8 Effective Listening Tips for Efficient Collections
-
Deterrents to Effective Listening and Ways to Tackle Them (~10 Mins)
-
10 Deterrents to Effective Listening in a Collections Call
-
Self-Assessment Listening Skills Guide for Better Collections
-
Experts' Listening Skills Tips to Enhance Your Collections Process
-
-
About this Course
| promoImage |
|
| description |
| lessonOverview |
What is the most important skill for debt collectors? Communication? Not, really!
It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.
Altogether, it helps you collect better while keeping your customers happy.
So, how do you become an active listener?
This course will help you understand, what are the key listening qualities the collectors should have.
|
| transcript |
Coming Soon
|
| resources |
Coming Soon |
| discuss |
Coming Soon |
|
| instructor |
| name |
title |
image |
description |
| Editor |
www.highako.com |
|
"Highako.com is a video-first microlearning platform trusted by over 10,000+ Credit and Collections professionals.
Drive skill growth with role-specific, expert video lessons.
Measure practical expertise through hands-on assessments.
Connect and collaborate with the largest credit community and get access to ready-to-use templates." |
|
| recommendation |
| image |
tag |
title |
description |
link |
duration |
|
Collection Call Negotiations |
Debt Collection Calling and Negotiation Training |
Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. |
https://academy.highako.com/collection-calls-best-practices-course |
120 Mins |
|
Collection Call Negotiations |
Negotiations 101 for Collectors |
Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! |
https://academy.highako.com/collections-call-negotiation |
90 Mins |
|
| tribe |
| widgetType |
Id |
components |
| topic |
collections-prioritization |
input |
|
Curriculum30 Mins
-
Key Things to Remember While Making a Collection Call (~10 Mins)
-
Preview
Basics of Collections Call Concept
-
A/R Collectors: Collections Calls Goals and Objectives
-
Decoding Slow Paying Customers' Behavior in a Collection Call
-
How to Leverage Listening Skills for Effective Collections (~10 Mins)
-
Introduction to Listening Skills and Concepts for A/R Collections
-
4 Ways to Leverage Listening Skills for an Efficient Collections Process
-
Effective Listening Skills Facts and Fundamentals during a Collections Call
-
8 Effective Listening Tips for Efficient Collections
-
Deterrents to Effective Listening and Ways to Tackle Them (~10 Mins)
-
10 Deterrents to Effective Listening in a Collections Call
-
Self-Assessment Listening Skills Guide for Better Collections
-
Experts' Listening Skills Tips to Enhance Your Collections Process
-
-
