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Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.
According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.
You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style
Download this role play script to learn how you can deal with an aggressive customer.
Instructor
Robert S. Shultz · Founder, Quote to Cash Solution
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
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[FREE] Handling Deceptive Customer Scenario 1
Download this free role play script to know how you can deal with an aggressive customer
About this course
| description |
| lessonOverview |
Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.
According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.
You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style
Download this role play script to learn how you can deal with an aggressive customer.
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
 |
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. |
|
| related |
|
About this course
| description |
| lessonOverview |
Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.
According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.
You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style
Download this role play script to learn how you can deal with an aggressive customer.
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
|
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. |
|
| related |
|
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