Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.

According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.

You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style

Download this role play script to learn how you can deal with an aggressive customer.