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[FREE] Handling Deceptive Customer Scenario 1

Download this free role play script to know how you can deal with an aggressive customer

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About this course

description
lessonOverview

Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.

According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.

You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style

Download this role play script to learn how you can deal with an aggressive customer.

 

instructor
name title image description
Robert S. Shultz Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
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https://academy.highako.com/customer-visit-preparation-checklist
 
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Customer Visit Best Practices for a Credit Manager
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About this course

description
lessonOverview

Despite spending hundreds of hours collecting calls and emails, 1000s of collectors receive no results.

According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.

You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style

Download this role play script to learn how you can deal with an aggressive customer.

 

instructor
name title image description
Robert S. Shultz Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
related
image tag title description link contentType
KPIs and Reporting
A Complete Customer Visit Preparation Checklist: Onsite
Here's the complete list of items that can be checked during the customer onsite visit. Find this sample customer visit checklist for reference
https://academy.highako.com/customer-visit-preparation-checklist
 
Credit Scoring
Customer Visit Best Practices for a Credit Manager
This training course explains how credit customer visits can provide the credit department with significant and valuable information about a business and its operations.
https://academy.highako.com/customer-visit-best-practices-course