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Listening assists you in anticipating customer behavior, planning a negotiation strategy, and communicating effectively.
Download this infographic to find out what to think about when making a collection call. This infographic will show you the experts' way of enhancing your listening skills when making collections calls with different types of customers.
Instructor
Robert S. Shultz · Founder, Quote to Cash Solution
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions.
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[FREE] Infographics: 8 Key Points For An Effective Listening During Debt Collection
Download this infographic to learn about all the essential tips for an effective debt collection call
About this course
| promoImage |
 |
| description |
| lessonOverview |
Listening assists you in anticipating customer behavior, planning a negotiation strategy, and communicating effectively.
Download this infographic to find out what to think about when making a collection call. This infographic will show you the experts' way of enhancing your listening skills when making collections calls with different types of customers.
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
 |
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. |
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| recommendation |
| image |
tag |
title |
description |
link |
duration |
 |
Collection Call Negotiations |
Debt Collection Calling and Negotiation Training |
Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. |
https://academy.highako.com/collection-calls-best-practices-course |
120 Mins |
 |
Collection Call Negotiations |
Negotiations 101 for Collectors |
Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! |
https://academy.highako.com/collections-call-negotiation |
90 Mins |
|
About this course
| promoImage |
|
| description |
| lessonOverview |
Listening assists you in anticipating customer behavior, planning a negotiation strategy, and communicating effectively.
Download this infographic to find out what to think about when making a collection call. This infographic will show you the experts' way of enhancing your listening skills when making collections calls with different types of customers.
|
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
|
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. |
|
| recommendation |
| image |
tag |
title |
description |
link |
duration |
|
Collection Call Negotiations |
Debt Collection Calling and Negotiation Training |
Learn all about commercial debt collections and improve your negotiation skills to maximize your ROI through collection calls. |
https://academy.highako.com/collection-calls-best-practices-course |
120 Mins |
|
Collection Call Negotiations |
Negotiations 101 for Collectors |
Understand how to proactively prepare for negotiations by deciding your goals, trade-off, and BATNA. Become a PRO in handling collection calls. Watch now! |
https://academy.highako.com/collections-call-negotiation |
90 Mins |
|
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