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This is a diplomatic letter that details a significant slowing of payment from a customer. Its purpose is to correct the problem.
This is a good letter to use when a customer has slowed significantly with you over a period of time.
At that point, it often pays to write directly to the owner, majority partner, or president of the company.
This letter is designed to show concern for the customer, and reflect a 'what can we do to help' philosophy.
Despite the diplomatic and positive tone, it also makes it clear that you're paying attention and expect better from them.
A letter like this can be very instructive if it outlines the history of the account, including the ups, downs, and trends you see.
You should emphasize the positive aspects and downplay the negative.
Nobody likes to hear criticism. But again, the goal is to correct the problem going forward, thereby reducing your risk and improving your cash flow, and hopefully, keeping a customer.
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