My question is regarding Walmart's settlement process. Does anyone have information on the change to Walmart's “settlement” process? This is the process used to resolve our open disputes (primarily shortages). We have been waiting for over six months for a reply. Our contact indicated there was a change to the process and stated it was posted on Retail Link. We have not been able to locate any information/guidance for vendors on the change in the settlement dispute process. We have reached out to Walmart contacts via email but their replies continue to be vague and not terribly helpful.
Any help would be greatly appreciated!
Kate Delaney, Credit Manager, Sterilite Corporation
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Yes. Walmart recently made a change that all shortage disputes now go through Retail Link.
Under APPS choose APDP (Accounts Payable Disputes Portal). Once you click on this you will be able to create a new dispute (upper right-hand corner). Also, for this new process, you will need to attach the POD's/BOL's which have changed from the previous claims portal where you didn't need them until they asked for them.
Hope this helps.
Tracie Harris, Sr. Manager, Order to Cash, Illy Caffe North America
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I think Kate's question was regarding their Settlement Process and not a single (or multiples in a small number(s) of disputes). The Settlement thing is where you provide them a spreadsheet of all your shortages over a pre-agreed-to time period. They take a look at everything and come back with an offer to “settle” the disputed amount.
We've been doing this with them for years. There was a change about 2 years ago as to where to send the info, and we've been sending ours there since then. Also, I've seen nothing on Retail Link about this dispute process, and would have never known unless brought up here, so thanks!
The process of submitting settlement info has not changed as far as I can tell. The email address is apgfrsettle@wal-mart.com. It used to be apsettle@wal-mart.com.
I went up to Retail Link and looked at the APDP, picked a few dates – and the only thing I can really click on says “Create Tax Dispute”. Not sure what that even means.
I'm hoping for future settlements we don't have to use this APDP thing, or provide a BOL/POS for each invoice disputed – we'd be there for months…
Rick Kivler, Corporate Credit Manager, Robinson Home Products Inc.
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Thanks, Rick. Yes, I am referring to the Settlement Process. We are seeing a significant delay in Walmart finalizing our DRP. We submitted our last DRP in May and have not received a reply. I was curious if anyone else is experiencing a similar delay? We are a collect vendor. I'm not sure if that has anything to do with their slow response time.
Kate Delaney, Credit Manager, Sterilite Corporation
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I've noticed that it's taken longer and longer to get the settlement process done. A LOT of “non-communication” once the process begins. Normally there would be a “back and forth” until their final presentation. Seemed like the last time, I had to drive the process… Had to ask for our final letter, etc.
Rick Kivler, Corporate Credit Manager, Robinson Home Products Inc.
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