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Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues
60 Mins
Course Overview
Introduction to Deeper Dialogue by John Klymshyn (~ 7 Mins)
Understanding What is Deeper Dialogue
Fundamentals of Deeper Dialogue
How to Build a Solid Language Foundation (~ 15 Mins)
How to Make Your Conversation Inspirational
Effective Ways to Craft and Deliver Solid Language
How to Become a Proactive Listener (~ 9 Mins)
How to be Be a Great Listener
What's the Positive Approach for Delivering Bad News (~ 12 Mins)
Positive Approach to Deliver Bad News
Examples of Delivering Bad News
How to Build Better Collection Strategies with Deeper Dialogue (~ 8 Mins)
Learning Collection Strategies Through Roleplay
Ways in which Roleplay Can Help Collection Staff
Best Practices to Give Clear and Positive Feedback (~ 5 Mins)
How to Give Clear and Positive Feedback
Conversations That Inspire A “Fireside Chat”
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Ways in which Roleplay Can Help Collection Staff
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