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This letter is designed for larger companies that have not responded to a first friendly reminder letter.
If a customer ignores your friendly reminder notice, your best course of action is to call. But often, given the volume of past-due invoices and the scarcity of people available to make collection calls, it is sometimes necessary to rely instead on a second collection letter. This second letter still assumes that the customer has every intention of paying the outstanding debt but that something is preventing them from doing so.
Key point: Before mailing a second dunning notice or collection letter, make certain that all of the payments received have been posted. It is embarrassing to generate a second collection notice after the debtor’s check has been presented and has cleared your bank. If you have the time—and assuming the outstanding balance is relatively large—you should contact the salesperson to confirm that there are no legitimate disputes that the sales department is aware of. If there are not, send the second notice.
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