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Body language accounts for between 60 to 80 % of the impact made around a negotiating table, as reported by the New York Times.
While dealing and engaging with customers for collections, the maximum amount of time is spent negotiating.
This checklist will guide you through the whole process of in-person collection negotiation and help you with the right non-verbal gestures like how your face should look and voice should be manipulated.
This will help project confidence in the customers and maximize the chances of recovering the dues.
Follow this checklist and learn how to leverage non-verbal communication to successful collection negotiation. Download now!
Key Takeaways:
- 12 body language signs to look for during collections negotiation
- Impact of each body language on the course of negotiation
- How to build trust in negotiations
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