Login Successful
Your login is successfull, please click here to stay signed in
Disclaimer: Access to Highako Academy courses is exclusive to HighRadius customers
[FREE] Checklist: 12 Tips to Follow During In-Person Collection Negotiation
Download this free checklist and improve your chances of overdue settlements by upto 50%.
DOWNLOAD NOW
     

Earn a free online certificate now!

                     
         
           

Share Your Credentials with The World!

           

Add the certificate to your LinkedIn profile with a single click. You will also be able to download, print and share this certificate through your profile page on Highako Academy.

           
Get Certified Now            
         
               
   
  • Lesson Overview

Body language accounts for between 60 to 80 % of the impact made around a negotiating table, as reported by the New York Times.

While dealing and engaging with customers for collections, the maximum amount of time is spent negotiating. 

This checklist will guide you through the whole process of in-person collection negotiation and help you with the right non-verbal gestures like how your face should look and voice should be manipulated.  

This will help project confidence in the customers and maximize the chances of recovering the dues. 

Follow this checklist and learn how to leverage non-verbal communication to successful collection negotiation. Download now!

Key Takeaways:

  • 12 body language signs to look for during collections negotiation
  • Impact of each body language on the course of negotiation
  • How to build trust in negotiations
Instructor
Robert Shultz · Founder, Quote to Cash Solution
This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies, Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. 
CURRICULUM

RECOMMENDED FOR YOU

[FREE] Checklist: 12 Tips to Follow During In-Person Collection Negotiation

Download this free checklist and improve your chances of overdue settlements by upto 50%.

Cancel Apply

rate limit

Code not recognized.

About this course

promoImage
description
lessonOverview

Body language accounts for between 60 to 80 % of the impact made around a negotiating table, as reported by the New York Times.

While dealing and engaging with customers for collections, the maximum amount of time is spent negotiating. 

This checklist will guide you through the whole process of in-person collection negotiation and help you with the right non-verbal gestures like how your face should look and voice should be manipulated.  

This will help project confidence in the customers and maximize the chances of recovering the dues. 

Follow this checklist and learn how to leverage non-verbal communication to successful collection negotiation. Download now!

Key Takeaways:

  • 12 body language signs to look for during collections negotiation
  • Impact of each body language on the course of negotiation
  • How to build trust in negotiations
instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies, Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. 
recommendation
image tag title description link duration
Collections Prioritization Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Mins
Deductions Resolution Negotiation Strategies to Deal with Difficult Customers Learn how both verbal skills and writing may be more critical to the final settlement outcome than the information itself. https://academy.highako.com/the-art-of-communication-negotiation 60 Min

About this course

promoImage
description
lessonOverview

Body language accounts for between 60 to 80 % of the impact made around a negotiating table, as reported by the New York Times.

While dealing and engaging with customers for collections, the maximum amount of time is spent negotiating. 

This checklist will guide you through the whole process of in-person collection negotiation and help you with the right non-verbal gestures like how your face should look and voice should be manipulated.  

This will help project confidence in the customers and maximize the chances of recovering the dues. 

Follow this checklist and learn how to leverage non-verbal communication to successful collection negotiation. Download now!

Key Takeaways:

  • 12 body language signs to look for during collections negotiation
  • Impact of each body language on the course of negotiation
  • How to build trust in negotiations
instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies, Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions. 
recommendation
image tag title description link duration
Collections Prioritization Win-Win Collections Call Negotiation: Strategies & Benefits With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits 120 Mins
Deductions Resolution Negotiation Strategies to Deal with Difficult Customers Learn how both verbal skills and writing may be more critical to the final settlement outcome than the information itself. https://academy.highako.com/the-art-of-communication-negotiation 60 Min