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[Free] Checklist: 11 Tips to Effective Listening in Collections Negotiation

Understand how effective listening could be a collector's best tool during collection calls.

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About this course

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lessonOverview

"I have learned a great deal from listening carefully." - Ernest Hemmingway.

As Hemmingway rightfully said, listening is just as important, or even more important, than talking.

Similarly, the key throughout an entire collections negotiation is to ask questions and, more importantly, listen carefully.

Download this checklist that will help you transform your active listening skills and become a successful negotiator.

Follow this checklist and learn about the real interests involved in collections negotiations and how it will help you in creating options, solutions and win-win agreements. 

Key Takeaways:

  • 7 crucial steps to become a good, attentive, and interactive listener.
  • 2 major visual signals to remember for successful collections negotiation.
  • Key steps to deal with any ambiguities during a critical negotiation.
instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions.
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Negotiations 101 for Collectors

Negotiations 101 for Collectors

 Watch this beginner’s tutorial to understand how to proactively prepare for collection call negotiations by deciding your goals, trade-off, and alternative strategies while anticipating your customers' behavior. https://academy.highako.com/collections-call-negotiation 90 Mins
Negotiation Strategies to Deal with Difficult Customers  Negotiation Strategies to Deal with Difficult Customers Watch this trade creditor's guide to find how to secure your A/R when the customer has filed for bankruptcy. https://academy.highako.com/the-art-of-communication-negotiation 60 Min

About this course

promoImage
description
lessonOverview

"I have learned a great deal from listening carefully." - Ernest Hemmingway.

As Hemmingway rightfully said, listening is just as important, or even more important, than talking.

Similarly, the key throughout an entire collections negotiation is to ask questions and, more importantly, listen carefully.

Download this checklist that will help you transform your active listening skills and become a successful negotiator.

Follow this checklist and learn about the real interests involved in collections negotiations and how it will help you in creating options, solutions and win-win agreements. 

Key Takeaways:

  • 7 crucial steps to become a good, attentive, and interactive listener.
  • 2 major visual signals to remember for successful collections negotiation.
  • Key steps to deal with any ambiguities during a critical negotiation.
instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies. Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions.
recommendation
image tag title description link duration

Negotiations 101 for Collectors

Negotiations 101 for Collectors

 Watch this beginner’s tutorial to understand how to proactively prepare for collection call negotiations by deciding your goals, trade-off, and alternative strategies while anticipating your customers' behavior. https://academy.highako.com/collections-call-negotiation 90 Mins
Negotiation Strategies to Deal with Difficult Customers  Negotiation Strategies to Deal with Difficult Customers Watch this trade creditor's guide to find how to secure your A/R when the customer has filed for bankruptcy. https://academy.highako.com/the-art-of-communication-negotiation 60 Min