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- Lesson Overview
"I have learned a great deal from listening carefully." - Ernest Hemmingway.
As Hemmingway rightfully said, listening is just as important, or even more important, than talking.
Similarly, the key throughout an entire collections negotiation is to ask questions and, more importantly, listen carefully.
Download this checklist that will help you transform your active listening skills and become a successful negotiator.
Follow this checklist and learn about the real interests involved in collections negotiations and how it will help you in creating options, solutions and win-win agreements.
Key Takeaways:
- 7 crucial steps to become a good, attentive, and interactive listener.
- 2 major visual signals to remember for successful collections negotiation.
- Key steps to deal with any ambiguities during a critical negotiation.
RECOMMENDED FOR YOU
[Free] Checklist: 11 Tips to Effective Listening in Collections Negotiation
Understand how effective listening could be a collector's best tool during collection calls.
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