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10 Ways to Approach Training Your Staff
This course will guide you through 10 ways you could approach training for your credit and collection teams and equip them with lastest job-critical skills.
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  • Lesson Overview


Employees enter the credit and collections arena with no relevant background or formal training in the skills required. They take up the job simply because:

a. There was an opening, or
b. Management transferred them into the area out of necessity.

Employees are simply thrown into the pool. And they are expected to either swim or sink!

How can you help such employees enhance their career prospects and become early contributors to the department?

Watch this course by Robert Shultz to find out.

Instructor
Robert Shultz · Founder, Quote to Cash Solution
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
CURRICULUM

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10 Ways to Approach Training Your Staff

This course will guide you through 10 ways you could approach training for your credit and collection teams and equip them with lastest job-critical skills.

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About this course

promoImage
description
lessonOverview


Employees enter the credit and collections arena with no relevant background or formal training in the skills required. They take up the job simply because:

a. There was an opening, or
b. Management transferred them into the area out of necessity.

Employees are simply thrown into the pool. And they are expected to either swim or sink!

How can you help such employees enhance their career prospects and become early contributors to the department?

Watch this course by Robert Shultz to find out.

instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration
Soft Skills The Criticality of Soft Skills in the Work Place Discover the 7 most valued soft skills at workplace and implement various strategies to fast forward your organization's success and business network. https://academy.highako.com/criticality-of-soft-skills-in-the-work-place 35 Min
Soft Skills Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues 60 Min
Soft Skills Effective Collaboration Skills for Credit Management Join this webinar to optimize your workflow processes by collaborating with cross-functional teams and make better credit-decision processes. https://academy.highako.com/effective-collaboration-skills-for-credit-management 50 Min

Curriculum

  • Training: A Key Element to Your Team's Success (~2 Mins)
  • Training: A Key Element to Your Team's Success
  • Need for Structured Training (~1 Min)
  • Need for Structured Training
  • Different Forms of Training (~1 Min)
  • Different Forms of Training
  • 10 Ways to Approach Training Your Staff (~15 Mins)
  • Providing Employee Orientation | Element I
  • Attending Proffesional Conference | Element II
  • Networking | Element III
  • Goining on Customer Visit | Element IV
  • Setting up Mentoring Process | Element V
  • Conducting Learning Sessions | Element VI
  • Rotating Assignments | Element VII
  • Appointing SMEs as Advisors | Element VIII
  • Encouraging Cusrosity | Element IX
  • Utilizing Training Opportunities | Element X
  • What we Covered (~2 Mins)
  • What we Covered
  • Quiz and Course Completion Certificate
  • Quiz
  • Certificate and Feedback

About this course

promoImage
description
lessonOverview


Employees enter the credit and collections arena with no relevant background or formal training in the skills required. They take up the job simply because:

a. There was an opening, or
b. Management transferred them into the area out of necessity.

Employees are simply thrown into the pool. And they are expected to either swim or sink!

How can you help such employees enhance their career prospects and become early contributors to the department?

Watch this course by Robert Shultz to find out.

instructor
name title image description
Robert Shultz Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration
Soft Skills The Criticality of Soft Skills in the Work Place Discover the 7 most valued soft skills at workplace and implement various strategies to fast forward your organization's success and business network. https://academy.highako.com/criticality-of-soft-skills-in-the-work-place 35 Min
Soft Skills Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues 60 Min
Soft Skills Effective Collaboration Skills for Credit Management Join this webinar to optimize your workflow processes by collaborating with cross-functional teams and make better credit-decision processes. https://academy.highako.com/effective-collaboration-skills-for-credit-management 50 Min

Curriculum

  • Training: A Key Element to Your Team's Success (~2 Mins)
  • Training: A Key Element to Your Team's Success
  • Need for Structured Training (~1 Min)
  • Need for Structured Training
  • Different Forms of Training (~1 Min)
  • Different Forms of Training
  • 10 Ways to Approach Training Your Staff (~15 Mins)
  • Providing Employee Orientation | Element I
  • Attending Proffesional Conference | Element II
  • Networking | Element III
  • Goining on Customer Visit | Element IV
  • Setting up Mentoring Process | Element V
  • Conducting Learning Sessions | Element VI
  • Rotating Assignments | Element VII
  • Appointing SMEs as Advisors | Element VIII
  • Encouraging Cusrosity | Element IX
  • Utilizing Training Opportunities | Element X
  • What we Covered (~2 Mins)
  • What we Covered
  • Quiz and Course Completion Certificate
  • Quiz
  • Certificate and Feedback