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According to SP Global, US bankruptcies are on track to hit a 10-year high.
As a collection analyst, you might have to deal with customers coming from diverse backgrounds and having very different personalities and character traits.
The task becomes even more difficult when you need to negotiate with such customers for payments and they do not agree for payment.
Follow this checklist on effective collection negotiation techniques and learn how to project confidence in your customers by negotiating effectively during collections negotiations. Download now!
Key Takeaways:
- 10 effective negotiation tips to project confidence in customers
- Concept of building-down vs building-up approach
- The pervasive impact of culture on international negotiations
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