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- Lesson Overview
- Transcript
- Resources
- Discuss
During the economic downturn, the collections have gone down by 48%, as reported by an AGA report.
As a collector, you might have different personalities and styles when it comes to negotiating with your customer. This tutorial will help you negotiate effectively and manage your behavior strategically during collections call negotiations.
Tune in to this course by our industry expert, Robert Shultz, who will help you understand the pros and cons of different collector's behaviors, negotiations styles and approaches. Learn how you can negotiate effectively to produce wise and amicable results using Principled Negotiations.
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Instructor
Robert S. Shultz · Founder, Quote to Cash Solution
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
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Effective Collection Call Negotiation Techniques
Watch this tutorial to understand the pros and cons of different collector's behaviors, negotiations styles and approaches.
About this course
| promoImage |
 |
| description |
| lessonOverview |
During the economic downturn, the collections have gone down by 48%, as reported by an AGA report.
As a collector, you might have different personalities and styles when it comes to negotiating with your customer. This tutorial will help you negotiate effectively and manage your behavior strategically during collections call negotiations.
Tune in to this course by our industry expert, Robert Shultz, who will help you understand the pros and cons of different collector's behaviors, negotiations styles and approaches. Learn how you can negotiate effectively to produce wise and amicable results using Principled Negotiations.
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| transcript |
Coming Soon
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| resources |
Coming Soon |
| discuss |
Coming Soon |
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| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
 |
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. |
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| recommendation |
| image |
tag |
title |
description |
link |
duration |
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Collection Call Negotiations
Collections Prioritization
|
Win-Win Collections Call Negotiation: Strategies & Benefits |
With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. |
https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits |
120 Mins |
 |
Collection Call Negotiations
Collections Prioritization
|
Handling Deceptive Customers During Collections Call Negotiation |
Watch this tutorial that gives you a hands-on guide on how to handle deceptive or overly aggressive customers during a collections call negotiation. |
https://academy.highako.com/handling-deceptive-customers-during-collections-call-negotiation |
90 Mins |
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| tribe |
| widgetType |
Id |
components |
| topic |
collections-prioritization |
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About this course
| promoImage |
|
| description |
| lessonOverview |
During the economic downturn, the collections have gone down by 48%, as reported by an AGA report.
As a collector, you might have different personalities and styles when it comes to negotiating with your customer. This tutorial will help you negotiate effectively and manage your behavior strategically during collections call negotiations.
Tune in to this course by our industry expert, Robert Shultz, who will help you understand the pros and cons of different collector's behaviors, negotiations styles and approaches. Learn how you can negotiate effectively to produce wise and amicable results using Principled Negotiations.
|
| transcript |
Coming Soon
|
| resources |
Coming Soon |
| discuss |
Coming Soon |
|
| instructor |
| name |
title |
image |
description |
| Robert S. Shultz |
Founder, Quote to Cash Solution |
|
Robert Shultz has had a thirty-year career as a global credit and financial executive for large multinational companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. |
|
| recommendation |
| image |
tag |
title |
description |
link |
duration |
|
Collection Call Negotiations
Collections Prioritization
|
Win-Win Collections Call Negotiation: Strategies & Benefits |
With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers. |
https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits |
120 Mins |
|
Collection Call Negotiations
Collections Prioritization
|
Handling Deceptive Customers During Collections Call Negotiation |
Watch this tutorial that gives you a hands-on guide on how to handle deceptive or overly aggressive customers during a collections call negotiation. |
https://academy.highako.com/handling-deceptive-customers-during-collections-call-negotiation |
90 Mins |
|
| tribe |
| widgetType |
Id |
components |
| topic |
collections-prioritization |
input |
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