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NetSuite Collections Follow-Ups and Dispute Resolution Methods

Leverage this video tutorial to recover past dues and invalid deductions

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About this Course

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lessonOverview

Collecting invalid disputes is a time taking task that might not have 100% returns. Why? Because of Untimely and ineffective follow-ups. This results in bad debt write-off and undiscovered disputes that take a heavy toll on the bottom-line.

As a collector, what steps are you taking currently to reduce your bad debt write-offs and ensure a positive customer experience?

To recover invalid disputes effectively, Oracle Netsuite provides you a solution. Using Oracle NetSuite's integrated customer and payment records, you could track customers with overdue balances and contact them about making payments. Say NO to error-prone follow-ups. Leverage the dunning feature of the tool to set up an automated dunning process for managing collections.

Oracle NetSuite gives you the flexibility of pausing the dunning process for a particular customer to validate disputes. Watch the complete video tutorial to learn best-in-class ways to resolve queries or disputes regarding an invoice. 
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instructor
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Amanda Soto Customer Success Manager - NetSuite Certified, 79 Consulting, Tvarana Amanda Soto is one of the biggest leading consultant, who has over five years of experience in Oracle NetSuite. She has achieved excellence on full life cycle implementation, testing, customizations, product training, and support after implementation.
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tribe
widgetType Id components
topic netsuite-technical-skills-credit-management input

Curriculum30 Mins

About this Course

promoImage
description
lessonOverview

Collecting invalid disputes is a time taking task that might not have 100% returns. Why? Because of Untimely and ineffective follow-ups. This results in bad debt write-off and undiscovered disputes that take a heavy toll on the bottom-line.

As a collector, what steps are you taking currently to reduce your bad debt write-offs and ensure a positive customer experience?

To recover invalid disputes effectively, Oracle Netsuite provides you a solution. Using Oracle NetSuite's integrated customer and payment records, you could track customers with overdue balances and contact them about making payments. Say NO to error-prone follow-ups. Leverage the dunning feature of the tool to set up an automated dunning process for managing collections.

Oracle NetSuite gives you the flexibility of pausing the dunning process for a particular customer to validate disputes. Watch the complete video tutorial to learn best-in-class ways to resolve queries or disputes regarding an invoice. 
transcript

Coming Soon
resources Coming Soon
discuss Coming Soon
instructor
name title image description
Amanda Soto Customer Success Manager - NetSuite Certified, 79 Consulting, Tvarana Amanda Soto is one of the biggest leading consultant, who has over five years of experience in Oracle NetSuite. She has achieved excellence on full life cycle implementation, testing, customizations, product training, and support after implementation.
recommendation
image tag title description link duration
Collection Emails and Letters NetSuite Collection Calls 101: How to Set-up Customer Calls and Follow Up Learn how Oracle Netsuite can reduce your efforts by automating your collection call processes. netsuite-collection-calls-101-how-to-set-up-customer-calls-and-follow-up 30 min
Collections Prioritization NetSuite Collections Worklist Segmentation and Prioritization Segment customers into buckets for faster collection operations in NetSuite https://academy.highako.com/customer-segmentation-prioritization-netsuite-course 30 Min
KPIs and Reporting NetSuite DSO Reports and Tracking Collectors Productivity Build risk-based DSO reports and analyze your team's productivity in Oracle NetSuite. https://academy.highako.com/netsuite-dso-reports-and-tracking-collectors-productivity-course 20 Min
tribe
widgetType Id components
topic netsuite-technical-skills-credit-management input

Curriculum30 Mins