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O2C Soft Skills Masterclass: How to Stand Out from the Crowd 60 Mins

Course Overview

What is the Significance of Soft Skills in Credit & Collections (~ 5 Mins)

Significance of Soft Skills 101

Top 5 Soft Skills Credit Employees Should Know (~ 3 Mins)

5 Soft Skills Credit Employees Need Today

7 Work Skills to Make You More Marketable (~ 2 Mins)

7 Work Skills to Make You More Marketable

What Soft Skills are Credit Managers Looking for? (~ 10 Mins)

What Soft Skills are Credit Managers Looking for?

Importance of Soft Skills in the Workplace

7 Most Valuable Soft Skills for Creditors (~ 30 Mins)

Communication Skills

Teamwork/Collaboration

Problem Solving

Analytical/Critical Thinking

Conflict Resolution

Time Management

Top 6 Rules for Business Networking for Creditors (~ 2 Mins)

6 Rules for Networking at Workplace

Q&A : Open Discussion (~ 6 Mins)

Is it Appropriate to Ask the Same Question Multiple Times?

How to Handle Massive Amounts of Email?

details

Problem Solving

Summary

Summary

Everyone knows problem-solving skills are vital at all levels, but what is the strategy to solve a problem? Find out John's strategy for handling any workplace problem in this video tutorial.