O2C Soft Skills Masterclass: How to Stand Out from the Crowd

About this course

promoImage

description

lessonOverview

“Will Artificial Intelligence replace my job as a credit and collections expert?”

One of the most common and feared questions in this digital transformation era. While automation is ready to take the world by storm, you can still beat it.

How? With Soft Skills!

As a credit and collections professional, you could be a master of all technical skills. However, to stand out and climb the career ladder, you need to display adaptability, time management, collaboration, conflict resolution, negotiation- just to name a few of the most essential skills!

In this video tutorial, you will learn:

1. 5 must-have soft-skills- Communication, Engagement, Teamwork, Problem-solving, Leadership

2. 7 work skills to make you more marketable- Collaboration, Adaptability, Critical thinking, Conflict resolution, Time management, and more

3. 6 rules of networking at work and its importance

4. Key skills hiring managers are looking for

instructor

name	title	image	description
John Boyens	Co-Founder and President of Boyens Group, Inc.		John is the Co-Founder and President of Boyens Group, Inc. He is an expert in sales productivity and business strategist. He is also the author of two books: Creating a Productive Selling Zone® and Real-World Sales Strategies That Work. According to Selling Power magazine, he is one of the Top 100 Sales Enablement Consultants in 2020.

recommendation

image	tag	title	description	link	duration
	Recruiting and Talent Management	Fireside Chat: Build a High Performing O2C Team with Deeper Dialogues	Watch this session to get insights and guidance on ways to achieve the stunning alchemy of solid language to improve your leadership skill	https://academy.highako.com/fireside-chat-build-a-high-performing-o2c-team-with-deeper-dialogues	60 Mins
	Recruiting and Talent Management	How to Effectively Manage Credit Department Stress	This online credit manager's course that highlights how you could improve your credit team’s productivity through smart goals and stress management.	https://academy.highako.com/credit-department-stress-management	120 Min
	Collection Call Negotiations	Win-Win Collections Call Negotiation: Strategies & Benefits	With expert communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers.	https://academy.highako.com/win-win-collections-call-negotiation-strategies-benefits	120 Min

Your login is successfull, please click here to stay signed in

O2C Soft Skills Masterclass: How to Stand Out from the Crowd

Discover 5 must-have soft skills that credit teams need in this new normal. Learn 7 essential work skills and 6 rules of networking at the workplace.

Course Overview 60 Mins (Show All)

What is the Significance of Soft Skills in Credit & Collections (~ 5 Mins)

Top 5 Soft Skills Credit Employees Should Know (~ 3 Mins)

7 Work Skills to Make You More Marketable (~ 2 Mins)

What Soft Skills are Credit Managers Looking for? (~ 10 Mins)

7 Most Valuable Soft Skills for Creditors (~ 30 Mins)

Top 6 Rules for Business Networking for Creditors (~ 2 Mins)

Q&A : Open Discussion (~ 6 Mins)

About this course