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O2C Soft Skills Masterclass: How to Stand Out from the Crowd 60 Mins

Course Overview

What is the Significance of Soft Skills in Credit & Collections (~ 5 Mins)

Significance of Soft Skills 101

Top 5 Soft Skills Credit Employees Should Know (~ 3 Mins)

5 Soft Skills Credit Employees Need Today

7 Work Skills to Make You More Marketable (~ 2 Mins)

7 Work Skills to Make You More Marketable

What Soft Skills are Credit Managers Looking for? (~ 10 Mins)

What Soft Skills are Credit Managers Looking for?

Importance of Soft Skills in the Workplace

7 Most Valuable Soft Skills for Creditors (~ 30 Mins)

Communication Skills

Teamwork/Collaboration

Problem Solving

Analytical/Critical Thinking

Conflict Resolution

Time Management

Top 6 Rules for Business Networking for Creditors (~ 2 Mins)

6 Rules for Networking at Workplace

Q&A : Open Discussion (~ 6 Mins)

Is it Appropriate to Ask the Same Question Multiple Times?

How to Handle Massive Amounts of Email?

details

Conflict Resolution

Summary

Summary

In this video tutorial John Boyens demonstrates how Conflict Resolution is one of the most valuable skills for a workplace and how it’s helpful for you.