Organizational & Time Management Skills That Makes You a Successful Collector
Are you and/or your staff productive in your collection efforts?
Here's a handy checklist to help you answer that question! Use this to see where you stand and to look for improvement opportunities.
| Organizational and Time Management Skills Necessary to be a Successful Collector | ||
| PASS | FAIL | Key Element |
| Stay focused on collections. | ||
| Conquer the clutter on your desk. | ||
| Keep supplies on hand. | ||
| Eliminate distractions, including co-workers who prefer to talk rather than to work. If necessary, ask privately to be moved. | ||
| Schedule the toughest calls first. | ||
| Eliminate wasted work. Example: Don't leave messages the customer is going to ignore anyway… call them back later in the day after you find out when they will be returning to their desk. | ||
| Save low value-added work for the end of the day. | ||
| Use the 80/20 rule. 20% of your customers represent 80% your collections. Remember that and plan your calls and your time accordingly. Worry about the other 80% of your customers after you have called and received commitments from the 20% that represent most of the money owed. | ||
| Find a role model and pattern your calls and your style and your work ethic after them | ||
Source: Credit Today's Checklists
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Credit Today's Special Report, Building the Foundation of Your Future Cash Flow
Dave Schmidt · Order-to-Cash and SME Risk Expert, Credit Today