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Understanding the Credit and Collections KPIs

Improve your team's productivity and process efficiency by understanding and tracking company metrics like DSO and CEI. This course helps to understand all your collection kpi's and credit metrics also.

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About this Course

promoImage
description
lessonOverview

At this point in time, your company might be working in a centralized environment, a decentralized or ever working from home. As a credit manager, how do you ensure that you are able to keep track of essential company metrics, process efficiency and effectiveness, and analysts’ productivity?

Most importantly, how do you report these metrics to sales, and senior management in a way they understand? This course gives you a detailed overview of what your boss, sales, and CFO are looking for in your monthly reports.

It also helps you track your employee performance beyond conventional metrics like DSO and CEI. At the same time, it also helps you understand DSO and the 6 ways of reporting it for different stakeholders.
transcript

Coming Soon
resources Coming Soon
discuss Coming Soon
instructor
name title image description
ROBERT SHULTZ Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration
Credit Policy 5 C's of Credit Management: A New Way of Credit Analysis Learn how Oracle NetSuite can reduce your efforts by automating your collection call processes. https://academy.highako.com/5-cs-of-credit-management-a-new-way-of-credit-analysis 50 Mins
Cash Reconciliation Cash Conversion Cycle Training for Credit Managers Best practices to identify maturity gaps in your current process while recommending corrective measures for each of them. https://academy.highako.com/cash-conversion-cycle-training-for-credit-managers 60 Mins
tribe
widgetType Id components
topic kpis-and-reporting input

Curriculum120 Mins

  • Credit and Collections Beyond DSO (~ 30 mins)
  • Preview
    B2B Performance Metrics to Meet Your Company's Needs
  • Understanding the Risks With Wrong Metrics for Credit & Collections Team
  • Steps to Pick the Right Performance Metrics
  • Critical Information for Your Sales Reps to Know
  • Critical Information Your Boss Would Want to Know
  • Top Reasons to Pick Your Performance Metrics Deliberately
  • How to Utilize Performance Metrics to Demonstrate Your Value
  • How to Understand Essential Facts About Your Company
  • How to Evaluate Your Department's Contribution in Sales
  • Efficiency and Effectiveness Performance Metrics (~ 30 mins)
  • How to Measure Efficiency and Effectiveness
  • Understanding the Value of Tracking Efficiency Metrics Part 1
  • Understanding the Value of Tracking Efficiency Metrics Part 2
  • Understanding the Value of Tracking Efficiency Metrics Part 3
  • Importance of Benchmarking Results
  • Bottom Line Performance Metrics to Track (~ 30 mins)
  • How Credit Dept Can Help Sales and Management Understand the Bigger Picture
  • 5 Key Metrics to Track Credit Department Performance
  • 9 Measures to Track Collections Performance and Different Ways of Looking at DSO
  • Not Just DSO: Other Collections Performance Measures
  • Measures to Track Cash Application Department's Performance
  • How to Effectively Report Credit & Collections Results to Sales and Management
  • Six Methods of Calculating DSO (~ 30 mins)
  • Credit Manager's Guide to Understand DSO
  • Credit Manager's Guide to Prerequisites of Calculating DSO
  • 6 Different Ways of Calculating DSO
  • Introducing Declining Balance Method of Calculating DSO
  • Understanding Average Method of Calculating DSO
  • Expert's Way of Explaining DSO to Sales Representatives

About this Course

promoImage
description
lessonOverview

At this point in time, your company might be working in a centralized environment, a decentralized or ever working from home. As a credit manager, how do you ensure that you are able to keep track of essential company metrics, process efficiency and effectiveness, and analysts’ productivity?

Most importantly, how do you report these metrics to sales, and senior management in a way they understand? This course gives you a detailed overview of what your boss, sales, and CFO are looking for in your monthly reports.

It also helps you track your employee performance beyond conventional metrics like DSO and CEI. At the same time, it also helps you understand DSO and the 6 ways of reporting it for different stakeholders.
transcript

Coming Soon
resources Coming Soon
discuss Coming Soon
instructor
name title image description
ROBERT SHULTZ Founder, Quote to Cash Solution Robert Shultz has had a thirty-year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries.
recommendation
image tag title description link duration
Credit Policy 5 C's of Credit Management: A New Way of Credit Analysis Learn how Oracle NetSuite can reduce your efforts by automating your collection call processes. https://academy.highako.com/5-cs-of-credit-management-a-new-way-of-credit-analysis 50 Mins
Cash Reconciliation Cash Conversion Cycle Training for Credit Managers Best practices to identify maturity gaps in your current process while recommending corrective measures for each of them. https://academy.highako.com/cash-conversion-cycle-training-for-credit-managers 60 Mins
tribe
widgetType Id components
topic kpis-and-reporting input

Curriculum120 Mins

  • Credit and Collections Beyond DSO (~ 30 mins)
  • Preview
    B2B Performance Metrics to Meet Your Company's Needs
  • Understanding the Risks With Wrong Metrics for Credit & Collections Team
  • Steps to Pick the Right Performance Metrics
  • Critical Information for Your Sales Reps to Know
  • Critical Information Your Boss Would Want to Know
  • Top Reasons to Pick Your Performance Metrics Deliberately
  • How to Utilize Performance Metrics to Demonstrate Your Value
  • How to Understand Essential Facts About Your Company
  • How to Evaluate Your Department's Contribution in Sales
  • Efficiency and Effectiveness Performance Metrics (~ 30 mins)
  • How to Measure Efficiency and Effectiveness
  • Understanding the Value of Tracking Efficiency Metrics Part 1
  • Understanding the Value of Tracking Efficiency Metrics Part 2
  • Understanding the Value of Tracking Efficiency Metrics Part 3
  • Importance of Benchmarking Results
  • Bottom Line Performance Metrics to Track (~ 30 mins)
  • How Credit Dept Can Help Sales and Management Understand the Bigger Picture
  • 5 Key Metrics to Track Credit Department Performance
  • 9 Measures to Track Collections Performance and Different Ways of Looking at DSO
  • Not Just DSO: Other Collections Performance Measures
  • Measures to Track Cash Application Department's Performance
  • How to Effectively Report Credit & Collections Results to Sales and Management
  • Six Methods of Calculating DSO (~ 30 mins)
  • Credit Manager's Guide to Understand DSO
  • Credit Manager's Guide to Prerequisites of Calculating DSO
  • 6 Different Ways of Calculating DSO
  • Introducing Declining Balance Method of Calculating DSO
  • Understanding Average Method of Calculating DSO
  • Expert's Way of Explaining DSO to Sales Representatives