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This is a detailed and revealing survey of over 400 credit execs on their collection, and A/R staff benchmarking survey, which examines in detail such items as:
- Staff size for credit, collection, and A/R functions relative to sales, A/R size, industry, and other metrics
- How various tools are impacting staffing and efficiency
- The impact of industry or line of business on staffing requirements
- Full time equivalent (FTE) benchmarks for all credit and collection functions, broken down by function, and compared to A/R and company size, as well as a host of other variables
- Efficiency strategies being used
- Outsourcing trends and the impact on staffing
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